Skincare Specialist

The Retail Appointment Live; England; On-site; GBP 20,000 - 27,000; Full time

Job summary

A skincare retail company in the UK is looking for a Skincare Specialist to drive sales and provide exceptional customer service. Candidates should have a minimum NVQ level 2 in Beauty Therapy and relevant retail experience. A proven sales record and the ability to manage client relationships are essential. This permanent role offers 37.5 hours per week with full flexibility required.

Qualifications

• NVQ level 2 in Beauty Therapy or equivalent required.
• Experience in a retail/store role preferred.
• Proven sales record essential.

Responsibilities

• Drive sales and meet/exceed targets.
• Maintain the highest standards of customer service.
• Ensure cleanliness and presentation of the Elemis counter.

Skills

Sales

Customer Service

Attention to Detail

Leadership

Education

Beauty Therapy qualification to NVQ level 2

CIDESCO certificate

Standard UK/European education or equivalent

Job description

Overview

As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent | Weekly Hours: 37.5 hours - full flexibility required

Responsibilities

• Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and strive to exceed set targets.
• Raise awareness of the Elemis brand and educate clients in the product and treatment range.
• Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• Assist the Account Management Team in accurately recording sales figures and stock levels.
• Carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
• Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
• To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

Qualifications

• Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
• CIDESCO certificate highly desirable
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail/store role and industry
• Proven sales record
• Practical work experience in conducting treatments
• Previous experience working with a professional brand