Site Security Supervisor

inploi; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading event security provider is seeking a Site Security Supervisor for Cheltenham Racecourse. You will ensure a professional and safe environment for visitors by providing excellent customer service. Ideal candidates will possess good communication skills, a valid SIA license, and a willingness to learn. Pay starts at £14 per hour, with opportunities for enhanced rates. Join a diverse team committed to equality, diversity, and inclusion while working at a prestigious venue.

Benefits

Flexible financial support with instant access to wages

Full induction and ongoing training

Refer a Friend Scheme

Competitive pay rates

Enhanced pay rate for Supervisors

Qualifications

• Able to take direction and follow instructions.
• Willingness to learn new skills and procedures.
• Ability to comply with BS7858 vetting standards.

Responsibilities

• Provide world class customer service at Cheltenham Racecourse.
• Be polite and professional to members of the public.
• Use information relating to safety and evacuations.

Skills

Good communication skills

Customer service focus

Ability to follow instructions

Effective verbal and written communication

Smart and presentable

Punctuality

Education

Valid and current SIA Door Supervisor License

Job description

Site Security Supervisor - Cheltenham Racecourse

The Venue

Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025/2026 Season!

The role

You will be working as an Site Security Supervisor for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse.

We are looking for someone with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse throughout the season.

The responsibilities of a Site Security Supervisor involves:

• Being polite and professional to members of the public and the client
• Retaining and using information relating to safety and for evacuation purposes
• Providing world class customer service to ensure our visitors have a positive and memorable experience
• Retaining and using information relating to key areas on site (medical room, toilets, bars etc)

Previous experience is not essential as we can train anyone to our standards providing you meet the below criteria:

• Approachable person with a focus on providing excellent customer service
• Willingness to learn new skills and procedures
• Able to take direction and follow instructions
• Able to communicate effectively, both spoken and written English
• Smart, presentable and punctual to time and attendance
• A valid and current SIA Door Supervisor, Security Guarding or Close Protection License.
• The ability to comply with the vetting standard BS7858, which is a requirement of our SIA Approved Contractor Scheme membership.

Successful candidates will need to attend a pre-start induction and provide original documentation for detailed screening and vetting processes. This could include passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.

The Benefits

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Discover the perfect fit for everyone with our inclusive uniform, designed to bring comfort, style and unity to all.
• Refer a Friend Scheme – earn £100 for every person you refer for work who starts (scheme rules apply).
• Competitive pay rates, over 95% paying above the Living Wage Foundation rates.
• Security Officer Rate of Pay £14 per hour, with holiday pay accrued by the hour on top.
• The opportunity to work as a Supervisor, with an enhanced pay rate of £16 per hour.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from women, career changers, and those with a passion for making a difference.

Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of our roles pay at or above the Living Wage Foundation rates.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.