Showroom Manager

Wolseley UK; Scarborough; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading trade merchant is looking for a Showroom Manager in Scarborough. This full-time position involves delivering excellent customer service and managing a sales team. Responsibilities include ensuring compliance with health and safety, processing orders, and maximizing sales through superior product knowledge and upselling. Ideal candidates should have experience in retail management, strong leadership skills, and knowledge of bathroom products. Enjoy competitive salary and benefits including a pension scheme and discounts.

Benefits

Annual leave increasing with service

Generous pension scheme matched up to 9%

Access to healthcare and discounts

Cycle to Work scheme

Qualifications

• Proven experience in a retail or showroom management role, ideally in bathrooms or home improvement.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Deliver outstanding customer service at all times.
• Maximise sales and profit margins by understanding customer requirements.
• Ensure compliance with all Health & Safety and PPE requirements.
• Manage sales enquiries and quotations promptly and accurately.
• Monitor and review sales staff performance.
• Process customer orders via telephone, email, and face-to-face.
• Identify opportunities to upsell and secure additional sales.

Skills

Leadership skills

Communication skills

Commercial awareness

Ability to manage multiple priorities

Understanding of bathroom products

Job description

Overview

Salary: £32,640 + Showroom Commission + Excellent Benefits

Showroom Manager - Scarborough - Plumb Centre

About us

So, who are we? We are Plumb Centre a part of the Wolseley Group -a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Responsibilities

• Deliver outstanding customer service at all times—be friendly, polite, and helpful, offering expert advice and guidance.
• Maximise sales and profit margins by understanding customer requirements and maintaining excellent product knowledge.
• Ensure compliance with all Health & Safety and PPE requirements, promoting safe working practices.
• Manage sales enquiries and quotations promptly and accurately.
• Monitor and review sales staff performance, including their account portfolios.
• Process customer orders via telephone, email, and face-to-face, arranging delivery or collection as required.
• Identify opportunities to upsell and secure additional sales.

This is a full time permanent role, 40 hours per week, Monday-Friday 08:00 - 17:00. Saturday working 08:00-12:00 every other week.

Requirements

• Proven experience in a retail or showroom management role, ideally within bathrooms or home improvement.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commercial awareness with a focus on sales growth and profitability.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of bathroom products and trends (or willingness to learn)

We look forward to receiving your application!