Shop Volunteer

SAINT FRANCIS HOSPICE; Loughton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local charity in Loughton seeks volunteers for its shop. You'll assist with receiving donations, using the till, and maintaining shop standards while providing excellent customer service. Ideal candidates should have great communication skills, be 18+, and either have retail experience or be willing to learn. Join us to make a difference in your community!

Qualifications

• Ability to carry out tasks independently or as part of a team.
• Must be 18 years or older.
• Willingness to learn and follow procedures.

Responsibilities

• Assist in the receipt of donated goods and pricing.
• Use the shop till for cash and card transactions.
• Maintain shop cleanliness and customer service.

Skills

Great communication skills

Teamwork

Timekeeping and adherence to deadlines

Customer service orientation

Experience in retail

Job description

Responsibilities

• Assist in the receipt of donated goods, thanking donors, sorting, pricing, daily replenishment of stock on the shop floor and displaying goods to encourage sales
• Use of the shop till, cash and card transactions
• Assist the Team Leader and/or Sales Assistant, along with the other volunteers on duty, with the daily tasks and the efficient running the shop
• Ensure the shop is clean and tidy
• Provide assistance to customers when requested
• Provide a high level of customer service and satisfaction at all times
• Comply with Health & Safety/Fire regulations explained by the Team Leader, Sales Assistant or other relevant Hospice staff
• Expenses: Travel/mileage
• Organisation Policies: Health and Safety Policy
• Organisation Policies: Safeguarding policy
• Organisation Policies: Conflict Resolution policy/procedure for volunteers
• Organisation Policies: Data Protection Policy
• Organisation Policies: Equal Opportunities Policy
• Organisation Policies: Volunteer Policy
• Support provided: Induction provided
• Support provided: Volunteer Handbook available
• Support provided: Volunteer will have named supervisor
• Support provided: Written role description
• Written role description
• Do you have great communication skills?
• Are you able to carry out tasks within a team or on your own?
• Are you good at timekeeping and can you stick to deadlines?
• Are you great at making new people feel welcome?
• Do you have experience working in retail, or are you excited by an opportunity to gain experience in a shop?
• Need to be 18+