Shop Supervisor

Sue Ryder; Hitchin; On-site; GBP 80,000 - 100,000; Part time

Job summary

A charitable organization is seeking a Shop Supervisor in Hitchin to drive business success and provide excellent customer service. The ideal candidate will have supervisory experience and a strong background in customer service. Responsibilities include managing stock processes and recruiting volunteers. Offers include 27 days holiday, a pension scheme, and staff discounts. This role requires a commitment to equity, diversity, and inclusion within the workforce.

Benefits

27 days holiday rising to 33

Company pension scheme

Staff discount

Employee support programme

Healthcare Cash plan

Qualifications

• Customer service experience required.
• Previous supervisory experience is essential.
• Basic IT skills for emails and calls needed.

Responsibilities

• Drive business and achieve sales targets.
• Deliver great customer service to donors and customers.
• Manage effective stock processes for merchandising.

Skills

Customer Service Experience

Previous supervisory Experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Lone working experience

Job description

Shop Supervisor

Sue Ryder Charity shop – 91 Bancroft, Hitchin SG5 1NQ. 7.5 hours per week over 7 days. £12.36 per hour plus rewards & benefits.

Responsibilities

• Help drive business, push sales and achieve targets.
• Deliver great customer service to donors and customers.
• Generate sufficient donated stock to drive sales.
• Recruit, train and retain a volunteer team, leading and guiding them.
• Set high standards of merchandising and housekeeping, prioritising health and safety.
• Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting store campaigns to promote the brand and national fundraising initiatives.
• Manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
• and lots more.

Closing date: 14th January. Interview date: 21st January.

Equity, Diversity & Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

For more information about the role, visit our careers site.