Shop Manager - Foxhall Road

St Elizabeth Hospice; Ipswich; On-site; GBP 100,000 - 125,000; Full time

Job summary

A charity hospice in East Suffolk is seeking a dynamic individual for a shop management role. The position entails managing day-to-day operations, achieving financial targets, and ensuring excellent customer service. Candidates should ideally possess skills in team management and financial budgeting. The role offers a pension scheme, generous leave, and various employee benefits. Interested applicants should monitor their email for further communications.

Benefits

27 days annual leave

Pension scheme

Life Cover

Cycle to Work Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

Employee Assistance Programme

Qualifications

• Proactive and creative mindset for charity retail.
• Ability to manage a team of volunteers.
• Experience in achieving financial budgets.

Responsibilities

• Take full responsibility for day-to-day organisation of the shop.
• Achieve agreed financial budgets.
• Provide high standard customer service.

Skills

Customer service

Team management

Financial budgeting

Merchandising

Job description

Status: Permanent | Salary: from £24,392 per annum, depending on experience | Hours: 37.5 hours per week | Closing date: 28 December 2025 | Interview date: 9 January 2026.

St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward-thinking and ensures our retail shops continually meet the progressive and ever-changing world of ‘charity retail’.

Responsibilities

• To take full responsibility for day-to-day organisation of the shop
• Achieve agreed financial budgets
• Provide a high standard of customer service and satisfaction at all times to both external and internal customers
• Set and maintain high standards of merchandising, layout and display
• Work with and manage a team of volunteers who are integral to our business

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e‑commerce sites, furniture operation and retail events.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero‑tolerance approach to abuse, neglect and discrimination of any person. All posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

St Elizabeth Hospice is an independent charity and hospice that improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life‑limiting illness.

Established in 1989, the hospice has built a reputation for delivering high‑level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.

The hospice’s work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living in the Great Yarmouth and Waveney area.

Benefits

• 27 days annual leave entitlement
• Pension scheme
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

For more details about this role please read the job description and person specification.

Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.