Shop Manager

Sue Ryder; Welwyn Garden City; On-site; GBP 25,000; Full time

Job summary

A leading charity organization in Welwyn Garden City is seeking a Shop Manager to oversee retail operations. The role involves driving sales, leading a volunteer team, and enhancing community engagement. Ideal candidates will have strong retail management experience and a positive attitude, along with a passion for charity work. This position offers a competitive benefits package including generous holiday allowance and employee discounts.

Benefits

27 days holiday increasing to 33 with service

Company pension scheme

Staff discount with retailers

Bonus for referring a friend

Enhanced family leave policies

Employee support programme

Qualifications

• Proven track record in retail management.
• Ability to lead and train a team of volunteers.
• Strong interpersonal and communication skills.

Responsibilities

• Drive business and push sales to achieve targets.
• Deliver excellent customer service.
• Manage effective stock processes and merchandising.

Skills

Retail management experience

Team leadership

Customer service

Commercial awareness

Financial administration

Job description

Shop Manager

Sue Ryder Charity Shop, 30 Howardsgate, Welwyn Garden City AL8 6BJ

37.5 hours per week over 7 days

£12.10 per hour + rewards & Benefit Scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

Our Sue Ryder charity shop is located not five minutes from the picturesque parkway that Welwyn Garden City is renowned for. Having been open for over three years we have a good sense of our place within the town and have made many friends among the faces we see seven days a week. We sell a range of donated goods including bric-a-brac, DVDs, CDs, women's, men's, and children's clothing. We also have a large furniture range, such as sofas, beds, wardrobes, tables, sideboards and much more.

About you

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Welwyn Garden City shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include :

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• Enhanced maternity, paternity and adoption pay
• Access to Employee support programme
• Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non‑Binary Individuals
• and lots more. Please visit our careers website for the full list.

Closing date : 8th August

Interview date : TBC

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting us.

Please follow the link below for more information on our commitment to diversity and inclusion –