Shop Manager

British Red Cross; Hounslow; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

A charitable organization is seeking a Shop Manager in Jersey to lead their shop. You will oversee a team, manage financial targets, and promote effective retail practices that support community needs. Successful candidates will have retail supervisory experience, proven management abilities, and excellent customer service skills. The role offers flexible working arrangements and generous leave policies.

Benefits

Flexible working arrangements

36 days annual leave

Learning & Development opportunities

Employee discounts

Wellbeing Support

Cycle2Work scheme

Qualifications

• Delivering outstanding customer service and handling cash accurately.
• Developing and inspiring team members through leadership.
• Working towards targets and achieving fantastic results.

Responsibilities

• Leading a team to provide a brilliant shopping experience.
• Managing the shop layout and environment.
• Achieving financial targets and training new staff.

Skills

Retail experience at supervisory level

Outstanding customer service

Proven management skills

Initiative

IT skills

Job description

Shop Manager

Location: 32 Queen Street, St Helier, Jersey JE2 4WD

Salary: £28,110 per annum

Hours: 35 per week

Contract: Permanent

Looking to make a real difference in your local community? Bring your retail expertise to a role that gives back - lead our shop in Jersey and help turn everyday sales into life-changing support for people in crisis.

Note: As this role is within Jersey, you must have your registration card, in order to prove your eligibility to work and reside in Jersey.

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience.
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in Jersey as the charity retailer of choice.

Interested? The closing date for applications is 23.59 on Sunday 12th October 2025.

In return for your commitment and expertise, you'll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

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