Shop floor Foreman CNC Building Materials

CGP Books; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the UK is seeking a passionate Supervisor to oversee staff and ensure high operational standards in customer service. In this role, you will enhance store sales by mentoring sales staff and implementing effective merchandising strategies. The ideal candidate will have retail supervisory experience and strong communication skills, with a knack for IT in Microsoft software. Attractive benefits include staff discounts and personal development opportunities.

Benefits

Staff discounts on JD Group brands

Personal development opportunities

Qualifications

• Experience in a retail supervisory role would be advantageous.
• Excellent time-management skills are required.
• Strong verbal and written communication skills are necessary.
• Proficiency in IT skills including Microsoft Outlook, Word, and Excel is essential.

Responsibilities

• Supervise all staff while maintaining shop floor standards.
• Provide excellent customer service and manage complaints.
• Drive sales and exceed targets through staff monitoring.
• Engage customers with effective visual merchandising.
• Assist in training and development of new and existing staff.

Skills

Retail Supervisor experience

Time-management skills

Strong verbal communication skills

Strong written communication skills

IT skills – Microsoft Outlook, Word and Excel

Job description

Role Overview

You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Customer Service: Provide customers with excellent levels of Customer service, deal with customer complaints and enquiries, providing the best possible outcome; ensure the personal appearance of sales staff is in line with company guidelines; have an understanding of the Customer Service measuring programme.
• Sales: Ensure that targets are achieved and, where possible, exceeded. Monitor staff service levels in order to maximise store sales. Utilise in-store devices, making sure that the customer is offered the whole product range. Use reports to assist in product placement of key selling lines.
• Visual Merchandising: Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Provide assistance with the maintenance of standards on the sales floor. Keep stock clean and presentable at all times.
• Training & Development: Encourage personal progression throughout your store. Provide assistance with the induction and training of new starters. Assist with the development of existing staff, ensuring that personnel completes the relevant E‑Assessments.
• Role objectives and KPIs: Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs; drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation; lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures; ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills & Experience

• Retail Supervisor experience would be advantageous.
• Excellent time‑management skills.
• Strong verbal and written communication skills.
• IT skills – Microsoft Outlook, Word and Excel.

Benefits

JD Sports offers staff discounts on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.