Shop Assistant

British Red Cross; Northampton; On-site; GBP 23,000; Full time

Job summary

A charitable organization seeks a dynamic Shop Assistant in Northampton to help create a positive customer experience while supporting their mission. You will assist with daily shop operations and create engaging displays. Ideal candidates will have retail experience and strong customer service skills. The position offers 36 days paid leave and various employee benefits.

Benefits

36 days annual leave

Flexible working

Learning & Development opportunities

Employee discounts

Wellbeing support

Collaborative team environment

Cycle2Work scheme

Interest-free commuting loan

Qualifications

• Previous experience of working in a retail environment.
• Strong communicator who thrives on providing excellent customer service.
• Commercially savvy mindset with a grasp of hitting targets.
• Ability to appreciate and anticipate customer needs.

Responsibilities

• Assisting the shop manager with daily operations.
• Creating a brilliant shopping environment for customers.
• Operating the till and managing customer interactions.
• Sorting stock and preparing items for display.

Skills

Customer service

Money handling

Communication

Retail experience

Job description

Shop Assistant

Location: Kingsthorpe

Salary: £22,932 per annum based on 35 hours per week (£12.60 per hour)

Hours: 1 day per week (7 hours)

Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference?

We're on the lookout for a dynamicShopAssistantto join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis”- Deborah, Shop Manager

What does a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

What does it take to be a successfulShop Assistant?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Theclosingdatefor your application is 23.59 on 3rd September 2025. Early application is encouraged as we reserve the right to close the advert early.

In return for your commitment and expertise, what will you get?

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together we are the worlds emergency responders