Shop Assistant

British Red Cross; Brighton; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A charitable organization is seeking a Shop Assistant in Brighton to enhance the retail experience. You will assist in running a customer-focused shop, provide excellent service, and maintain stock displays. The role offers flexibility including remote and hybrid work options and is ideal for those with retail experience and a passion for making a difference. Join a team that values diversity and inclusivity while helping those in crisis.

Benefits

36 days annual leave

Up to 6% contributory pension

Learning & Development opportunities

Flexible working options

Employee benefits platform

Wellbeing Support options

Qualifications

• Experience in a retail environment is essential.
• Must demonstrate strong communication skills.
• Ability to handle cash confidently is required.
• Must be customer service-oriented and enjoy meeting people.

Responsibilities

• Assist the shop manager in running a successful shop.
• Create a positive shopping environment.
• Be the first point of contact for customers and operate the till.
• Sort stock and prepare items for display.

Skills

Previous experience in retail

Strong communicator

Customer service orientation

Commercial savvy mindset

Job description

Shop Assistant

Location: Brighton

Salary: £12.60 per hour

Hours: No fixed hours although will be primarily for working on Sundays

Contract: Casual

Are you a retail superstar who is passionate about helping make a difference? We're on the lookout for a dynamic shop assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

"The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis" – Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer‑focused shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money.
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets.
• To appreciate and anticipate each customer’s needs and delight them with the service provided.

Interested? The closing date for applications is 23.59 on Thursday 22nd January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you will have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.