Shipper (Minimix)

Tarmac Trading Limited; Burton on the Wolds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK construction services company is looking for a Shipper to manage Minimix concrete deliveries in the Midlands. You will engage with customers, schedule deliveries, and ensure compliance with operational standards. The ideal candidate has strong communication and problem-solving skills, and experience in customer service or distribution planning is preferred. This role offers a rotating shift pattern from Monday to Friday, with occasional Saturday work. Benefits include a bonus scheme and enhanced holiday entitlement.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Discounts on retailers and holidays

Employee Assistance helpline

Training and development opportunities

Qualifications

• Proven experience working collaboratively within a team.
• Good communication skills (verbal and written).
• Ability to provide excellent service to stakeholders.
• Strong problem-solving skills combined with numeracy.
• Working knowledge of Microsoft IT packages.

Responsibilities

• Engaging with customers to process ReadyMix concrete orders.
• Scheduling delivery times to meet customer expectations.
• Managing compliance and legal requirements.
• Working with multiple teams to ensure efficient operations.
• Providing updates and guidance to stakeholders.

Skills

Team collaboration

Communication skills

Problem-solving skills

Adaptability

Numeracy skills

Tools

SAP

CRM systems

Job description

Overview

Reporting directly to the Customer Service Manager the Shipper will be responsible for processing orders and coordinating the day-to-day deliveries of Minimix concrete deliveries across the Midlands by vehicles owned and operated by Tarmac third party haulage base. Responsibilities for this role of Shipper will include:

Responsibilities

• Engaging with customers to receive and process ReadyMix concrete orders
• Scheduling delivery times in line with customer expectations
• Working alongside the distribution team and the wider area transport team to provide a cost effective, sustainable, safe and customer focused transport operation for the business
• Management of compliance and legal requirements both from a statutory, industry and Tarmac perspective ensuring all contract and/or third-party hauliers are operating to Tarmac standards, practices, and procedures
• Working with the Logistics and Production Managers to provide a medium to long term plan to meet demands

This role is a Monday - Friday role on a rotating shift pattern (7am - 4pm and 8.30am - 5.30pm) and Saturday mornings when required (approx once per month)

Are you an experienced Service Delivery Coordinator? Do you enjoy multi-tasking, engaging with customers, taking orders, providing updates and guidance? Are you passionate about working in a fast paced environment where no two days are the same?, The ideal candidate for the role of Shipper will have worked in a similar industry providing support to a wider team. Whilst industry experience is preferred it is not essential. If you have proven customer service or distribution / route planning experience in an office based environment, and you enjoy working as part of a team then this role may be of interest.

Qualifications

• Proven experience working collaboratively within a team to ensure all tasks are completedin a timely manner and to a high standard
• Good communication skills (verbal and written) and confidence to build rapport and positive relationships with customers and colleagues
• Desire to work as part of a team and the confidence to challenge processes and behaviours
• Flexible and adaptable approach to work
• Ability to provide excellent service to internal and external stakeholders at all levels
• Strong problem-solving skills combined with numeracy and analytical ability
• Commercially minded approach
• Determination to succeedand to drive and leadimprovements
• Ambition to learn new skills and achieve your own personal goals, as well as business goals
• Working knowledge of Microsoft IT packages (SAP and CRM systems preferred)

Benefits

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Were proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you. Ready to build your future?