Shift Manager: Lead Quality & Team Energy

Five Guys; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known burger restaurant in Birmingham is looking for a passionate Shift Manager to oversee restaurant operations and maintain customer satisfaction. You will support the General Manager while leading the team and ensuring that each shift meets the company's quality standards. Ideal candidates are enthusiastic about providing excellent service and creating an enjoyable work environment. Competitive benefits and opportunities for career growth are included in the offering.

Benefits

Achievable bonus scheme up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop vouchers

28 Days paid holiday

Paid breaks

Free meals while on shift

Access to wellbeing support

Pension scheme

Qualifications

• Proven leadership abilities to manage the team effectively.
• Strong customer service skills to enhance customer satisfaction.
• Enthusiastic about maintaining high standards in food preparation.

Responsibilities

• Ensure each shift runs smoothly and meets Five Guys standards.
• Lead the team in creating a positive and productive work environment.
• Handle customer complaints with integrity and commitment.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Communication

Job description

A well-known burger restaurant in Birmingham is looking for a passionate Shift Manager to oversee restaurant operations and maintain customer satisfaction. You will support the General Manager while leading the team and ensuring that each shift meets the company's quality standards. Ideal candidates are enthusiastic about providing excellent service and creating an enjoyable work environment. Competitive benefits and opportunities for career growth are included in the offering.