Shift Manager - Cheshunt

Five Guys; Broxbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular burger restaurant in Broxbourne is looking for an enthusiastic Shift Manager to oversee crew and quality control. The role includes ensuring customer satisfaction, supporting the General Manager, and leading from the front. Ideal candidates will thrive in a competitive, family-oriented environment and have a passion for perfect burgers and fries. This position offers a range of perks including bonuses, paid holidays, and opportunities for career development.

Benefits

Achievable bonus scheme

Annual Secret Shopper bonus

Paid holidays

Free food while on shift

Employee discount program

Life assurance

Pension scheme

Qualifications

• Enthusiasm for delivering exceptional customer experiences.
• Ability to support a team and lead by example.
• Commitment to maintaining high standards of quality.

Responsibilities

• Lead and manage crew during shifts.
• Ensure quality control of food preparation.
• Handle customer complaints effectively.

Skills

Leadership

Customer service

Quality Control

Job description

Shift Manager – Cheshunt

Shift Manager Burgers & Fries and Incredible Careers! We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients.

And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.

These days, we’re still just as much a family as we always have been.

We have tons of integrity, we’re enthusiastic. We’re competitive and we just get it done – whatever the challenge.

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 28 days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream – the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.

Other Awesome Perks

• Days out and social events
• Team competitions – “Fry Cup” and “Olympics”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

You’ll Be Enthusiastic About

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done and Integrity
• People – Leading from the front and being hands on
• Customer service

What You’ll Be Doing

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries.
• Provide an “above and beyond” experience for your team while creating an awesome working environment where people are happy to come to work and have fun, as you are part of the management team.
• Ensuring every customer is delighted with their order and their Five Guys experience – you will deal with complaints promptly in an open and honest way.
• Ensuring that each shift runs as smoothly as possible and that our values form part of your shift management.
• Leading from the front, you will be hands on most of the time, working on the line and dining room.

Incredible Careers With Five Guys

• If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us.
• Your next step would be an Assistant Manager.
• Five Guys isn’t just a job – it can be a career!