Shift Manager

DHL; Botany Bay; On-site; GBP 37,000 - 40,000; Full time

Job summary

A leading logistics company in the UK is seeking a Shift Manager for permanent night shifts. The role involves overseeing operations, managing transport and fleet activities, and ensuring compliance with health and safety standards. Ideal candidates will possess strong communication skills and experience in process management. This position offers a salary of £37,000 - £40,000 and a comprehensive benefits package.

Benefits

Competitive pay package

Healthcare

Pension

Childcare discounts

Employee assistance programme

Qualifications

• Proven experience in leading teams and operations.
• Ability to manage effectively under pressure.

Responsibilities

• Lead and support the team of Operations Controllers.
• Manage transport, courier, and fleet operations.
• Ensure compliance with health and safety procedures.
• Oversee daily operations and monitor costs.
• Handle and resolve operational issues.

Skills

Strong communication skills

Process management experience

Knowledge of resource management

Good IT skills

Job description

Overview

Position: Shift Manager
Contract Type: Permanent - 45 hours per week
Location: Enfield, EN3 4NQ
Shift: Nights / Monday-Friday
Salary: £37,000 - £40,000

Why join DHL eCommerce UK

We are recognised as a Best Workplace 2025 and Top Employer for the 5th year running. You will receive a competitive pay package and a range of benefits including restaurant, cinema, retail vouchers, healthcare, pension, enhanced family leave, childcare discounts, employee assistance programme and more.

Key Responsibilities

• Lead and support the team of Operations Controllers, overseeing resource planning and conducting driver pre-briefs and de-briefs.
• Manage transport, courier, and fleet operations to meet service standards.
• Ensure all health and safety procedures are followed in full compliance with site risk assessments.
• Oversee daily operations and promote operational best practices.
• Plan and allocate operational resources effectively in line with workload requirements.
• Monitor operational costs and lead investigations into claims or discrepancies.
• Handle and resolve issues, identify risks, and ensure effective issue resolution.
• Ensure daily communication between shifts and maintain an accurate handover process.

Ideal candidate / Qualifications

• Strong communication skills, with the ability to delegate where necessary.
• Process management experience.
• Knowledge of resource management and deployment.
• Good IT skills.

Career development

We take every employee's career seriously and offer dedicated learning and development programmes open to every employee in an open working culture where everyone’s voice is heard.

Next steps

If you meet the requirements for this role and are seeking your next career move, submit your application with an up-to-date CV.

Diversity and Inclusion

As a global company, we view the diversity of our employees as a genuine strength. We attract the best person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We ensure all resourcing activities are fair, transparent, and consistent across the UK. #LI-ONSITE