Shift Leader - Drive Service & Team Excellence

Tesco; Exeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading retail company based in Exeter is seeking a Shift Leader to oversee store operations and enhance customer service. The ideal candidate will coordinate a team, manage store duties, and ensure a safe shopping environment. Responsibilities include resolving customer queries, supporting community events, and improving service. Candidates should possess strong communication and problem-solving skills. This role offers a dynamic work environment with potential for flexible working arrangements.

Benefits

Flexible working arrangements

Community involvement opportunities

Inclusive workplace environment

Qualifications

• Ability to coordinate a team effectively.
• Strong understanding of operational procedures.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate the team to deliver excellent customer service.
• Manage store opening and closing procedures.
• Support the Store Manager with events and operational queries.
• Ensure health and safety standards are met.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail company based in Exeter is seeking a Shift Leader to oversee store operations and enhance customer service. The ideal candidate will coordinate a team, manage store duties, and ensure a safe shopping environment. Responsibilities include resolving customer queries, supporting community events, and improving service. Candidates should possess strong communication and problem-solving skills. This role offers a dynamic work environment with potential for flexible working arrangements.