Shift Lead: Customer Experience & Safety Leader

Kingfisher; Stockport; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading home improvement retailer in Stockport is seeking a Shift Lead to oversee store operations, ensuring a safe and engaging environment for both colleagues and customers. The ideal candidate is passionate about customer service, safety conscious, and enjoys teamwork. With a competitive salary and benefits package, this role offers an opportunity to make a meaningful impact in the store. Join a diverse and inclusive team dedicated to enhancing the customer experience.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Passionate about customers and doing the right thing for them.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Confident to have autonomy and trust to make decisions.

Responsibilities

• Oversee operations to ensure smooth day-to-day functioning.
• Ensure colleagues are deployed correctly for customer service.
• Be the first point of contact for customers and colleagues.
• Maintain safety in stores at all times.

Skills

Quality Analysis

Facility

ISO

Inventory Levels

Root cause Analysis

Shift operations

General Maintenance

Supervision

Time management skills

Troubleshooting

Job description

A leading home improvement retailer in Stockport is seeking a Shift Lead to oversee store operations, ensuring a safe and engaging environment for both colleagues and customers. The ideal candidate is passionate about customer service, safety conscious, and enjoys teamwork. With a competitive salary and benefits package, this role offers an opportunity to make a meaningful impact in the store. Join a diverse and inclusive team dedicated to enhancing the customer experience.