Shift Lead: Customer Experience & Safety Champion

Kingfisher; Newbury; On-site; GBP 29,000; Full time

Job summary

A leading home improvement retailer in Newbury is seeking a Shift Lead to oversee store operations. The role involves ensuring a safe environment, managing team deployment, and being the primary point of contact for both colleagues and customers. Ideal candidates are safety conscious, customer-focused, and possess strong supervisory skills. This position offers competitive compensation and a variety of benefits including a pension scheme, holidays, and employee assistance programs.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Oversee your shift to ensure smooth operations.
• Deploy colleagues effectively to meet customer needs.
• Act as the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Quality Analysis

Facility

ISO

Inventory Levels

Root cause Analysis

Shift operations

General Maintenance

Daily Operations

Supervision

Analysis

PLC

Safety Standards

Quality Standards

Time management skills

Troubleshooting

Job description

A leading home improvement retailer in Newbury is seeking a Shift Lead to oversee store operations. The role involves ensuring a safe environment, managing team deployment, and being the primary point of contact for both colleagues and customers. Ideal candidates are safety conscious, customer-focused, and possess strong supervisory skills. This position offers competitive compensation and a variety of benefits including a pension scheme, holidays, and employee assistance programs.