Services Customer Care Centre Agent

Schneider Electric; Warrington; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading electrical services company is seeking a Services Customer Care Centre Agent in Warrington. This role involves being the first point of contact for customers, handling urgent issues, and ensuring service commitments are met. Ideal candidates will excel in a fast-paced environment, have strong customer service and communication skills, and be able to work well in teams. Competitive compensation and a hybrid work option post-training are included in the offer.

Benefits

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Holiday Buy & Sell programme

Pension Scheme

Employee Share Ownership Programme

Various Health & Wellbeing Support Options

Gym Flex

Shopping & Dining Discounts

Qualifications

• Strong customer service experience, comfortable handling calls and solving issues.
• Excellent communication skills for quick relationship-building.
• Good organisation and problem-solving skills.
• SAP experience helpful but not essential.

Responsibilities

• Answering customer calls and logging urgent breakdowns.
• Liaising with service engineers and internal teams to resolve issues.
• Ensuring SLAs are met.

Skills

Customer service experience

Communication skills

Problem-solving skills

SAP experience

Job description

Services Customer Care Centre Agent

Location: Warrington

Are you a customer‑focused professional who thrives in a fast‑paced environment? Do you enjoy solving problems and working with cross‑functional teams to deliver outstanding service? If so, this role could be a great fit for you.

At Schneider Electric, we’re looking for a Services Customer Care Centre (SCCC) Agent to join our team in Warrington. You’ll be the first point of contact for customers, handling urgent breakdowns, troubleshooting issues, and ensuring we meet our service commitments.

What You’ll Be Doing:

• Answering customer calls, primarily from contracted customers, and logging urgent breakdowns.
• Liaising with service engineers and internal teams like Customer Success Managers to resolve issues.
• Ensuring SLAs (e.g. 4 hour and 6 hour response times) are met.
• Logging callouts via our BFS/BFO system to track customer interactions and maintain accurate records.
• Working in a fast‑paced environment where problem‑solving and decision‑making are key.
• Stay up to date on product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.

What We’re Looking For:

• Strong customer service experience. You should be comfortable handling calls and solving customer issues.
• Excellent communication skills. Clear, professional, and able to build relationships quickly.
• Good organisation and problem‑solving skills.
• SAP experience is helpful but not essential. We’ll provide training.
• Ability to work well in a team and adapt to a dynamic environment.

Working Hours & Flexibility:

• 4 days on, 4 days off (12 hour shifts, 1 hour break)
• The role is based in Warrington (Gemini office), with hybrid working available after training.

What We Offer You:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply Now

Submit your application online and take the next step in your career with Schneider Electric.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. We believe that embracing diverse perspectives drives innovation and collaboration. We are committed to building teams that reflect the communities we serve.

We are proudly participating in the Disability Confident Program, supporting employees with disabilities in the workplace.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

You must submit an online application to be considered for any position with us. This position will be posted until filled.