ServiceNow Technical Architect

Prodapt Solutions Private Limited; Reading; On-site; GBP 55,000 - 70,000; Full time

Job summary

A technology solutions firm based in Reading, UK, is seeking a ServiceNow developer to lead the design and implementation of ServiceNow solutions. The ideal candidate should possess deep expertise in ServiceNow, along with strong architecture skills to align technical solutions with business requirements. Responsibilities include overseeing platform governance, mentoring developers, and ensuring compliance with architecture requirements. This role is crucial for driving effective service delivery across the organization.

Qualifications

• Strong experience with ServiceNow ITSM and at least two other modules.
• Proven expertise in ServiceNow integrations and scripting.
• Excellent problem-solving and stakeholder management skills.

Responsibilities

• Lead the design and implementation of ServiceNow modules.
• Define and drive the platform strategy and governance.
• Provide technical leadership and mentor ServiceNow developers.

Skills

ServiceNow ITSM

ServiceNow integrations

JavaScript

ITIL/ITSM processes

Problem-solving

Communication

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

ServiceNow Certified Application Developer

Tools

ServiceNow platform

REST

SOAP

Job description

Overview

Job Summary: ServiceNow developer to lead design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions.

Key Responsibilities

• Serve as the technical authority on ServiceNow architecture, design, and best practices.
• Define and drive the overall platform strategy, roadmap, and governance.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
• Ensure platform scalability, security, performance, and integrations with other enterprise systems.
• Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
• Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
• Mentor and guide ServiceNow developers and administrators on technical best practices.
• Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
• Ensure compliance with enterprise architecture, security, and regulatory requirements.

Required Qualifications

• Strong experience with ServiceNow ITSM and at least two other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
• Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
• Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and data model.
• Knowledge of ITIL/ITSM processes and best practices.
• Experience designing and implementing CMDB and Discovery.
• Excellent problem‑solving, communication, and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or progress toward certification.
• Experience with Agile/Scrum delivery methodologies.
• Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.