ServiceNow Technical Architect

Stott & May Professional Search Limited; Bath; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a ServiceNow Technical Architect specializing in CSM or ITSM for a 6-month contract in the UK. The role involves designing and implementing technical solutions that meet enterprise business needs, overseeing integration with various external systems, and leading development teams. An ideal candidate should have strong integration experience, a proven track record in ServiceNow, and the ability to convert business needs into effective technical solutions. This is a hybrid position based in Guildford/London.

Qualifications

• Experience in designing and implementing ServiceNow CSM or ITSM solutions.
• Strong background in integrations with external systems such as CRM and ERP.
• Ability to translate complex business requirements into technical solutions.

Responsibilities

• Analyse business requirements and translate them into ServiceNow CSM technical solutions.
• Develop architectural blueprints and functional designs for CSM implementations.
• Design and implement integrations between ServiceNow and external systems.
• Oversee end-to-end implementation of ServiceNow CSM solutions.
• Maintain and enhance existing ServiceNow solutions.

Skills

ServiceNow CSM expertise

Integration design skills

Architectural blueprint development

Business analysis

Job description

Job Description

ServiceNow Technical Architect
Location: Gulidford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate

Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs.
The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.

Key Responsibilities

• Analyse business requirements and translate them into ServiceNow CSM technical solutions
• Develop architectural blueprints and functional designs for CSM implementations
• Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
• Ensure solutions are scalable, reliable, and aligned with future business needs
• Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
• Maintain and enhance existing ServiceNow solutions