ServiceNow System Administrator

Rhian_Convatec; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global medical technology firm is seeking a skilled ServiceNow Administrator responsible for the operation and maintenance of the ServiceNow platform. The ideal candidate will have experience in administering ServiceNow, knowledge of ITSM best practices, and strong analytical skills. This role supports organizational change and offers annual bonuses, flexible working hours, and professional development opportunities within a stable and internationally recognized company.

Benefits

Annual global incentive plan bonus

Flexible working hours

Home office possibilities

Career opportunities for internal employees

Team building and other employee events

Qualifications

• ServiceNow Certified System Administrator (CSA) is highly desired.
• Knowledge of IT Service Management (ITSM) best practices is crucial.

Responsibilities

• Configure, maintain and administer the ServiceNow instance.
• Develop and maintain ServiceNow workflows, forms, reports, and integrations.
• Provide support and troubleshooting assistance to ServiceNow users.

Skills

Experience administering and configuring ServiceNow

Knowledge of IT Service Management (ITSM) best practices

Scripting knowledge (JavaScript, HTML/CSS)

Analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Education

ServiceNow Certified System Administrator (CSA)

Other ServiceNow certification or micro-certification

Job description

About Convatec

Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions. It has leading positions in Advanced Wound Care, Ostomy Care, Continence Care and Infusion Care. The company generated over $2 billion in revenue in 2024 and is a constituent of the FTSE 100.

Place of Work

Priemyselný park 3, Michalovce, Slovakia.

Compensation

Minimum €1 600 per month (depending on experience) plus an annual global incentive bonus and other benefits in compliance with the social benefit program of the company.

Contract & Start Date

Full‑time contract, start date by agreement.

About the Role

The ServiceNow Administrator is responsible for the operation, education and maintenance of the ServiceNow platform. This includes partnering with stakeholders to develop workflows, perform needs assessments, assist in solution development and influence organizational change.

Key Responsibilities

• Configure, maintain and administer the ServiceNow instance.
• Develop and maintain ServiceNow workflows, forms, reports and integrations.
• Collaborate with various teams to identify and implement ServiceNow enhancements and improvements.
• Perform regular ServiceNow updates and patches.
• Monitor ServiceNow performance and adjust to optimize performance.
• Provide support and troubleshooting assistance to ServiceNow users.
• Participate in ServiceNow projects as needed.
• Create and maintain documentation of ServiceNow processes and procedures.
• Train new and existing ServiceNow users on the platform.
• Stay up-to-date on new ServiceNow releases and functionality.

Key Requirements

• Experience administering and configuring ServiceNow.
• Knowledge of IT Service Management (ITSM) best practices and processes.
• Some degree of scripting knowledge (e.g., JavaScript, HTML/CSS).
• Exposure to Agile/SCRUM methodology.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Education & Qualifications

• ServiceNow Certified System Administrator (CSA) – highly desired.
• Any other ServiceNow certification or micro‑certification – optional.

Languages

• Speaking – English (other languages a plus).
• Writing / Reading – English (other languages a plus).

Applicant Instructions

Please send your CV only in English language.

Employee Perks & Benefits

• Annual global incentive plan bonus.
• Large corporation with manufacturing plants worldwide.
• Stable employer for Michalovce city and its surroundings.
• Corporate culture: Improve care, Deliver results, Grow together, Own it, Do what’s right.
• Home office possibilities.
• Flexible working hours.
• Introduction program according to company standards.
• Development trainings.
• Career opportunities for internal employees.
• Referral bonus system.
• Recognition program.
• Meal allowance at 0.44 EUR per meal unit/day.
• Supplementary pension plan after the trial period with employer’s contribution.
• Social fund for employee perks.
• Free bus transport within Michalovce city.
• Team building and other employee events.
• Employee discounts from local vendors in Michalovce city.

Contact

Unomedical s.r.o. (member of the global company Convatec)
Priemyselný park 3
071 01 Michalovce, Slovakia
Email: [e-mail]
Website: convatecgroup.com

Equal Opportunity Statement

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. No one will be discriminated against because of race, religion, creed, color, national origin, citizenship, ancestry, sex, age, marital status, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis prohibited by law.