ServiceNow Senior Support Engineer

Sopra Steria - UK; Hemel Hempstead; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading tech consultancy in the UK is seeking a Senior ServiceNow Support Engineer. This role involves configuring and supporting ServiceNow platforms, mentoring junior analysts, and requires expertise in IT Service Management and ServiceNow. The position offers flexibility in work arrangements and the chance to grow within a dynamic team. Remote work is primarily supported with occasional in-office engagement.

Benefits

Career progression opportunities

Flexible working arrangements

Training and development opportunities

Qualifications

• Experience developing, maintaining, and administering ServiceNow instances.
• Excellent knowledge of ServiceNow features.
• Demonstrated experience with configuration and deployment.

Responsibilities

• Configure and develop on multiple instances of ServiceNow.
• Provide L3 support for ServiceNow platforms.
• Suggest and own improvements to enhance productivity.

Skills

ServiceNow Best Practices

Communication

Technical guidance

Mentorship

Education

Certifications in IT Service Management (ITSM)

Certifications in Human Resources (HRSD)

Tools

ServiceNow

Job description

Are you a Senior ServiceNow DevOps professional looking for a new role?

As a ServiceNow Senior Support Engineer at Sopra Steria, you will be an integral part of a team dedicated to delivering high-quality product-based solutions to Strategic Digital Solutions clients. You will engage in the entire development lifecycle, from design and development to configuration, testing, and production deployment, redefining user stories into tangible outcomes. You will engage in Level 3 support activities and provide mentorship to more junior team members. This role will enhance your technical skills and customer-facing abilities whilst working under the guidance of the ServiceNow Platform team lead.

We seek individuals with experience in developing, delivering and supporting solutions within ServiceNow, who thrive in a collaborative environment and are comfortable communicating with both internal and external partners.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.

While the majority of your time will be spent working from home, there would be ad-hoc travel to our head office in Hemel Hempstead as well as various client sites.

What you'll be doing:

• Configure and develop on variance instances of ServiceNow including routine changes or configuration adjustments as directed by the customer.
  
• Collaborate with other teammates in support of platform consistency and upgradability.
  
• Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD.
  
• Provide mentorship and technical guidance to a team of junior support analysts.
  
• Additionally, you'll have the opportunity to suggest and own improvements enhance productivity and quality, ensuring resources are applied efficiently.
  

What you’ll bring:

• Certifications indicating expertise in IT Service Management (ITSM) and Human Resources (HRSD).
  
• Experience developing, maintaining, and administering one or more ServiceNow instances.
  
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features.
  
• Demonstrated experience assisting with ServiceNow configuration and deployment.
  
• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow.
  

It would be great if you had:

• Experience of domain separation.
  
• Certifications indicating experience of other ServiceNow modules such as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM).
  

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Security Clearance Level: SC and NPPV3.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

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