ServiceNow Lead: ITSM & HRSD | Hybrid London

Gilbert Scott Associates; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A not-for-profit organisation in central London is seeking a ServiceNow Lead to oversee the ITSM platform and related tools. The role involves collaborating with IT and business stakeholders and requires strong skills in ServiceNow and vendor management. The position offers a competitive salary of £70,000 to £80,000 plus benefits, with a hybrid work model allowing three days of remote work per week.

Benefits

30 days' holiday

Good pension

Competitive salary

Qualifications

• Proven experience providing key capabilities within ServiceNow, especially ITSM.
• Strong knowledge of ServiceNow architecture, data models, and configuration options.
• Good vendor management experience.
• Understanding of Agile principles.
• Comfortable managing multiple stakeholders.
• Strong collaboration, delivery, and time management competencies.

Responsibilities

• Lead the development and maintenance of the ServiceNow ITSM platform.
• Design, configure, develop, and maintain additional ServiceNow tools.
• Collaborate with the Software Delivery team and business stakeholders.

Skills

ServiceNow

ITSM

Vendor Management

Agile

Senior Stakeholder Management

Job description

A not-for-profit organisation in central London is seeking a ServiceNow Lead to oversee the ITSM platform and related tools. The role involves collaborating with IT and business stakeholders and requires strong skills in ServiceNow and vendor management. The position offers a competitive salary of £70,000 to £80,000 plus benefits, with a hybrid work model allowing three days of remote work per week.