ServiceNow Implementation Specialist

Capgemini; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm in Bristol is seeking a ServiceNow Implementation Specialist to enhance customer and employee experiences via the ServiceNow platform. This role involves designing workflows, managing integrations, and utilizing advanced technical skills to optimize productivity. With a focus on flexibility and work-life balance, the ideal candidate should have strong capabilities in service integration and user experience design.

Benefits

Flexible working arrangements

Training and development opportunities

Hybrid-first approach to work

Qualifications

• Strong understanding of customer experience and employee experience.
• Expertise in ServiceNow platform for developing workflows.
• Experience in integrating ServiceNow with external systems.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Create intuitive user interfaces with ServiceNow's Experience Layer.
• Manage data integration and workflow consistency.

Skills

ServiceNow solutions development

Technical integration

User interface design

Data management

APIs integration

Job description

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ServiceNow Implementation Specialist, Bristol

Client: Capgemini

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7c724805dcb3

Job Views: 3

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the job you're considering

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.

Your role

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces

• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements

Integration and Data Management

• Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
• Workflow data fabric and RaptorDB

Your skills and experience

Your security clearance

Baseline Personnel Security Standard (BPSS)
To be successfully appointed to this role, you will need to undergo BPSS checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. Throughout the recruitment process, you will be asked questions about your security clearance eligibility, such as country of residence and nationality.

What does 'Get The Future You Want' mean for you?

Flexibility to work your way - You will be encouraged to maintain a positive work-life balance. Our hybrid-first approach means flexible working arrangements are standard for all UK employees.

Shape your path - You will be empowered to explore, innovate, and progress. Capgemini offers numerous training and development opportunities, including certifications from AWS, Microsoft, Harvard ManageMentor, and cybersecurity qualifications.

Why you should consider Capgemini

Joining Capgemini means working with a company that helps clients grow sustainably and inclusively. You will be part of a community of innovators and industry experts, leveraging technology to transform businesses. You will gain valuable experience and connections, learning from colleagues and sharing knowledge to improve your skills and help clients innovate and expand.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 55 years of experience and more than 340,000 employees worldwide. It helps organizations accelerate their digital and sustainable transitions through end-to-end services in strategy, design, engineering, AI, cloud, and data, delivering tangible impacts for clients and society.