ServiceNow Business Analyst

Alldus International Consulting Ltd; City Of London; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A prominent consulting firm is seeking a ServiceNow Business Analyst to join their team. The role offers flexible remote work with occasional travel. You will be responsible for gathering requirements, ensuring compliance, and leading process enhancements. Ideal candidates should have proven experience in ServiceNow projects and relevant certifications. Apply via email to Nicola.

Qualifications

• Proven experience in ServiceNow implementations is essential.
• Business analysis certifications like BCS or IIBA are important.
• Experience with Agile frameworks is preferred.

Responsibilities

• Collect and document business requirements for ServiceNow.
• Convert needs into functional specifications.
• Collaborate with technical teams on ServiceNow design.
• Ensure compliance with regulatory standards.
• Lead process enhancements within ServiceNow.
• Conduct workshops and training sessions.

Skills

Proven experience as a Business Analyst working on ServiceNow projects

In-depth knowledge of ServiceNow modules

Relevant business analysis certifications (BCS, IIBA)

Experience with Agile frameworks

Strong stakeholder management skills

Job description

Overview

ServiceNow Business Analyst
Location: Mainly remote with occasional travel
Contract Duration: 6 Months (Potential Extension)
Day Rate: Flexible
Start Date: ASAP

Our client, a leading ServiceNow Consulting and Implementation Partner, is hiring a ServiceNow Business Analyst to join their team on a contract basis. The successful candidate will work closely with IT, security and compliance teams to support ServiceNow implementation, enhance processes and ensure regulatory compliance within a high-profile financial institution.

Responsibilities

• Engage with stakeholders to collect, document and evaluate business requirements for ServiceNow implementations.
• Convert business needs into clear functional specifications and user stories.
• Work closely with technical teams to assist in the design, development and rollout of ServiceNow modules.
• Ensure ServiceNow solutions comply with regulatory standards and industry best practices.
• Lead process enhancements and streamline workflows within the ServiceNow platform.
• Conduct workshops, stakeholder meetings and training sessions to drive successful adoption of ServiceNow solutions.
• Offer continuous support, maintain documentation and provide guidance throughout the project lifecycle.

Skillset

• Proven experience as a Business Analyst working on ServiceNow projects.
• In-depth knowledge of ServiceNow modules, including ITSM, SecOps, IRM and ITOM.
• Relevant business analysis certifications such as BCS, IIBA (ECBA, CCBA, CBAP), CSPO or equivalent.
• Practical experience with Agile frameworks (Scrum/Kanban) and/or PRINCE2 methodologies.
• Strong stakeholder management skills, effectively translating business requirements into technical solutions.

If interested, apply via the link below or send your CV to Nicola at [e-mail].