ServiceNow Architect: CSM/ITSM & Integrations (Hybrid)

Stott & May Professional Search Limited; Norwich; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management (CSM) or ITSM. This hybrid role involves designing and implementing ServiceNow solutions, overseeing projects for enterprise clients across various industries. The ideal candidate will have extensive integration experience and provide technical leadership to development teams. This position demands expertise in creating scalable and reliable solutions, aligned with the latest ServiceNow capabilities.

Qualifications

• Strong experience in designing and implementing ServiceNow CSM/ITSM solutions.
• Ability to analyse and translate business requirements into technical solutions.
• Proven track record of overseeing end-to-end implementation of software solutions.

Responsibilities

• Analyse business requirements to create technical solutions.
• Develop architectural blueprints and functional designs.
• Design integrations between ServiceNow and external systems.
• Ensure solutions are scalable and reliable.
• Oversee the implementation process from concept to deployment.
• Maintain and enhance existing ServiceNow solutions.

Skills

ServiceNow Customer Service Management (CSM)

Integration experience

Technical leadership

Tools

ServiceNow

CRM systems

ERP systems

ITSM tools

Job description

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management (CSM) or ITSM. This hybrid role involves designing and implementing ServiceNow solutions, overseeing projects for enterprise clients across various industries. The ideal candidate will have extensive integration experience and provide technical leadership to development teams. This position demands expertise in creating scalable and reliable solutions, aligned with the latest ServiceNow capabilities.