ServiceNow Architect

Alcor Solutions, Inc.; Greater London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A digital transformation solutions provider is looking for a highly skilled ServiceNow Architect to lead the design and delivery of innovative solutions using ServiceNow. The ideal candidate will have over 8 years of IT experience, with a deep functional knowledge of ServiceNow. Responsibilities include acting as the Technical Solution Owner and guiding development teams in an agile environment. This key role demands exceptional communication skills and a strong understanding of service architecture principles. This job does not offer visa sponsorship.

Qualifications

• 8+ years of total IT experience with at least 5+ years of deep hands-on ServiceNow experience.
• Proven delivery expertise in at least two or more major ServiceNow product lines.
• Strong architectural understanding of the ServiceNow platform.

Responsibilities

• Act as the Technical Solution Owner for ServiceNow engagements from presales through delivery.
• Define solution architecture across ServiceNow product lines.
• Lead client-facing workshops to identify requirements and deliver architecture blueprints.

Skills

ServiceNow

Agile methodologies

Stakeholder management

Architectural design

Communication skills

Education

Bachelor's Degree or higher in Computer Science, Information Systems, Engineering, or related field

Tools

ServiceNow Certified Implementation Specialist

Certified System Administrator

Job description

Alcor Solutions is seeking a highly skilled ServiceNow Architect to lead the design and delivery of innovative solutions across the ServiceNow platform. In this role, you will serve as a trusted advisor to clients, helping them realize business value through the strategic use of ServiceNow. You will provide architectural leadership and technical expertise across the platform, ensuring scalable, secure, and high-performing solutions.

Key Responsibilities

• Act as the Technical Solution Owner for ServiceNow engagements, from presales through delivery.
• Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps.
• Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints.
• Guide development teams in Agile / Scrum environments and ensure solution alignment with best practices and platform standards.
• Partner with internal and external stakeholders including Program Directors, Engagement Managers, Product Owners, and COE teams to support enterprise ServiceNow adoption.
• Own and evolve estimation models, technical collateral, and reusable solution assets.
• Serve as a hands‑on architect during sprints, contributing to configurations and sharing platform expertise with delivery teams.
• Provide technical leadership in proposal development and participate in orals, solution reviews, and customer roadmap discussions.
• Act as a resident architect for strategic accounts as needed, supporting long‑term customer success.

Required Qualifications

• 8+ years of total IT experience with at least 5+ years of deep hands‑on ServiceNow experience.
• Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM).
• Strong architectural understanding of the ServiceNow platform, with ability to lead the end‑to‑end technical solution lifecycle.
• Experience leading Agile implementations; ideally 3–4 years practicing Scrum in a professional services setting.
• Exceptional communication and stakeholder management skills, with demonstrated ability to advise on technical trade‑offs and risks.
• Minimum of two current ServiceNow Certified Implementation Specialist (CIS) certifications and Certified System Administrator (CSA) required.
• Bachelor’s Degree or higher in Computer Science, Information Systems, Engineering, or related field.

Preferred Qualifications

• Experience with large‑scale ServiceNow transformations or enterprise platform adoption programs.
• Familiarity with integrations, custom app development, and multi‑instance architecture.
• Prior experience serving as a trusted technical advisor in both pre‑sales and delivery phases.

Why Alcor?

At Alcor Solutions, we empower digital transformation through ServiceNow. Join a dynamic, growing team where innovation, continuous learning, and delivering customer excellence are at the core of what we do.

This role does not offer visa sponsorship at this time.