Service Team Coordinator

Adecco; Bourne End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the UK is seeking a Service Team Coordinator to manage scheduling and communication for engineers while ensuring customer satisfaction. The role involves office administration, maintaining training records, and processing invoices. Ideal candidates should be organised with strong communication skills and a friendly manner. Basic IT skills are also essential for success in this role. Competitive salary and comprehensive benefits are offered, with a focus on personal development.

Benefits

Competitive Salary

Comprehensive Benefits

Long Service Rewards

Personal Development

Friendly Work Environment

Qualifications

• Excellent time management skills and a well-organised approach to work.
• Strong written and verbal communication skills.
• Ability to build positive customer relationships.
• Enthusiastic attitude and willingness to learn.
• Flexibility to adapt to changing situations.

Responsibilities

• Schedule engineers' diaries and maintenance visits.
• Maintain regular communication with customers to confirm visits.
• Handle general office administration and phone calls.
• React promptly to call-outs and manage office expenses orders.
• Keep engineers' training records updated and submit reports.
• Process holiday requests and set up maintenance contracts.
• Produce invoices and quotes based on reports.
• Review engineer overtime claims for management approval.

Skills

Organisational skills

Time management skills

Written and verbal communication

Interpersonal skills

Basic IT skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Service Team Coordinator

Our client, a rapidly expanding organisation is seeking a Service Team Coordinator to help manage their southern division. If you're organised, enthusiastic, and thrive in a collaborative environment, we want to hear from you!

Why Join Us?

• Competitive Salary: We value your hard work and offer a salary that reflects that.
• Comprehensive Benefits: Enjoy private healthcare for you and your family, annual bonuses, and a healthy rewards scheme.
• Long Service Rewards: Additional leave after 5 years and opportunities to buy or sell annual leave days.
• Personal Development: Tailored development plans to help you grow and thrive in your role.
• Fantastic Work Environment: Join a team with high staff retention rates and a positive atmosphere.

What You'll Be Doing

As a Service Team Coordinator, you will play a vital role in ensuring our engineers are well-coordinated and our customers are happy. Your responsibilities will include:

• Scheduling engineer's diaries and maintenance visits.
• Maintaining regular communication with customers to confirm visits.
• Handling general office administration and answering incoming calls.
• Reacting promptly to call-outs and managing stationery and office expenses orders.
• Keeping engineer's training records updated and submitting reports/quotes on time.
• Processing holiday requests and setting up new maintenance contracts.
• Producing invoices and quotes based on engineer's reports.
• Reviewing engineer overtime claims for management approval.

What You'll Need

To succeed in this role, you should possess:

• A well-organised approach to work and excellent time management skills.
• Strong written and verbal communication skills, complemented by a friendly telephone manner.
• Strong interpersonal skills and the ability to build positive customer relationships.
• An enthusiastic attitude with a willingness to learn and grow.
• Flexibility and adaptability to changing situations.
• Basic IT skills, including proficiency in Word, Excel, PowerPoint, and Access.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.