Service Support Technician (PSV)

Volvo Group; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in transport solutions is seeking a Service Support Technician in Coventry to support the dealer network with pre-delivery inspections, repairs, and technical expertise. Candidates should have NVQ Level 3 in Heavy Vehicle Maintenance & Repair and strong diagnostic skills. Join a committed team shaping sustainable transport solutions with benefits like a pension scheme and generous holiday allowance.

Benefits

Pension scheme

Generous holiday allowance

Discounts on various purchases

Fitness perks

Enhanced family-friendly policies

Qualifications

• A full UK driving licence (PSV licence preferred but not essential).
• Ability to read schematics and circuit diagrams.
• Strong manual skills and precision in repair and testing.

Responsibilities

• Conduct pre-delivery inspections on new vehicles and carry out necessary repairs.
• Support the dealer network in delivering PDIs and repairs on-site.
• Assist with on-site diagnostics and investigations.

Skills

Diagnostic and problem-solving skills

Electrical wiring repair

Organisational skills

Communication skills

Education

NVQ Level 3 in Heavy Vehicle Maintenance & Repair

Tools

Diagnostic tools for vehicle electrical and electronics

Job description

Overview

Volvo Bus is a global leader in safe, sustainable, and innovative bus and coach solutions. Every vehicle we produce represents cutting-edge engineering, world-class quality, and a commitment to keeping passengers and drivers safe. By joining our team, you\'ll play a key role in ensuring our buses deliver exceptional performance across the UK, while supporting our dealers and customers with technical expertise and excellence. We are looking for a skilled and proactive Service Support Technician to join our Service Market team. In this role, you\'ll support the Volvo dealer network with pre-delivery inspections, repairs, and technical expertise, ensuring every vehicle meets our exacting standards. You\'ll also work on used vehicles, assist with on-site diagnosis, and contribute to reducing costs while maintaining top-quality service.

Responsibilities

• Conduct pre-delivery inspections (PDIs) on new vehicles and carry out necessary repairs.
• Support the dealer network in delivering PDIs and repairs on-site.
• Inspect, maintain, and rectify used vehicles efficiently.
• Fit additional vehicle equipment, including CCTV, USB ports, and monitors.
• Assist with storage procedures, vehicle movements, and preparation.
• Support service market teams with on-site diagnostics, investigations, and rectifications.
• Oversee bodybuilder quality inspections and report accurately on all work carried out.
• Contribute to cost management while maintaining Volvo\'s standards of health, safety, quality, and environmental care.

Qualifications and Skills

• A full UK driving licence (PSV licence preferred but not essential).
• NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair.
• Strong diagnostic and problem-solving skills with the ability to read schematics and circuit diagrams.
• Ability to carry out/repair electrical wiring in a range of vehicles.
• Knowledge of diagnostic tools for vehicle electrical and electronics.
• Strong manual skills and precision in repair and testing.
• Organisational skills and the ability to work as part of a team.
• An understanding of contractual obligations and the ability to interpret wording.
• Excellent communication skills, both verbal and written.
• A solid technical understanding of vehicle systems, with the willingness to keep learning about our product range and the latest industry legislation.

Reporting Lines

You\'ll report directly to the Service Manager - UK and Ireland and be part of a passionate, supportive team. Day to day, you\'ll collaborate with technical experts, dealer network colleagues, bodybuilders, and wider support teams across the UK to deliver a seamless experience for both colleagues and customers.

Why Volvo

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. We offer opportunities to join Volvo Group with a culture of care, inclusiveness, and empowerment. You will work with experienced professionals across the group on projects that matter to millions of people globally.

Benefits

• Pension scheme: Matched up to 5% of your salary, including death in service cover.
• Generous holiday allowance: 25 days increasing to 30 days plus bank holidays.
• Discounts on various purchases, including shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family-friendly policies, including maternity and paternity leave.