Service Representative Apprentice

Schneider Electric; United Kingdom; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading global technology company is seeking a Service Representative Apprentice. In this role, you will gain practical experience in electrical, mechanical, and cooling engineering, contributing to customer service and solutions. The apprenticeship includes on-the-job training with mentoring, with a focus on developing skills in engineering concepts and company's products. This position offers career growth, travel across the UK, and the chance to work within a dedicated service team.

Benefits

Competitive Salary & Attractive Bonus Scheme

Employee Share Ownership Programme

Pension Scheme & Generous Life Assurance

28 Days Annual Leave + Public Holidays

Qualifications

• Must have a minimum of 5 GCSEs (or equivalent) at Grade C/4 or above including Mathematics, English and STEM-related subject.
• Have a minimum of 48 UCAS Points made from A-Levels, BTEC Level 3 National Extended Diploma.

Responsibilities

• Support Maintenance/Inspection Teams.
• Document test results and produce site work reports.
• Promote the Company’s service activities.

Skills

Aptitude for electrical/mechanical engineering

Good understanding of IT

Full UK Driver's License

Education

Minimum of 5 GCSEs at Grade C/4 or above

Minimum of 48 UCAS Points

Job description

Service Representative Apprentice

Location: UK South / London

Apprentice Level: UK Level 4 Higher Apprenticeship Programme – Building Services

Salary: £21,000

Role Mission

As a Service Representative Apprentice, you will work within the service team and learn new skills practically in electrical/mechanical/cooling engineering as well as knowledge of engineering theory and Schneider Electric Products. Through dedicated hands‑on experience you will immerse yourself in our technical expertise, customer support and solution‑driven initiatives whilst contributing to the delivery of exceptional services, maintenance, and problem‑solving strategies. You will travel across the UK to customer locations to support this exciting fast‑paced business as we accelerate the decarbonisation journey of our customers offering an exclusive end‑to‑end service portfolio.

Key Responsibilities

• Cooling product portfolio fully trained
• Eco Structure Asset Advisor – Installation and Connectivity
• Installation and Commissioning of Uninterrupted Power Supply, Cooling, Switchgear and Transformers
• Modifications/refurbishment to existing plant and equipment
• Support Maintenance/Inspection Teams
• Perform site risk assessments and complete lock out tag out safety documents
• Support Project Manager and Country Service Manager with customer work scopes
• Document test results and produce site work reports
• Promote the Company’s service activities, identify and pursue business opportunities.

Training

During your apprenticeship, you will receive two different types of training.

On‑the‑job training will be delivered by Schneider Electric, as your employer. You’ll receive training and supervision to help you perform the job you’ve been hired to do. This will include skills and knowledge that fall outside of the apprenticeship but are needed for the job role. As well as providing “on‑the‑job” training, it is important that we support you in additional ways to ensure your success.

Types of support will include:

• A comprehensive induction
• Mentoring or regular one‑to‑one guidance
• Social enrichment and networking opportunities
• Performance reviews
• Mental health and wellbeing support
• Feedback opportunities

Off‑the‑job training is delivered by one of our carefully selected Training Providers during your normal working hours. You will spend at least 20% (average 6 hours per week) of your working hours completing “off‑the‑job” training. This is protected time and is a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours set out in the apprenticeship standard so you can achieve occupational competence.

Work Pattern

37.5 hours per week to be worked from Monday to Friday.

Exact start and finish times are to be agreed upon with line manager. Some of these hours will be allocated to off‑the‑job training as part of your Apprenticeship Programme.

Essential Skills and Attributes

• Full UK Driver’s License
• An aptitude for electrical/mechanical engineering
• Good understanding of IT to be able to work with computers and learn new software packages
• Required to work at nuclear, military locations
• Be self‑motivated and resourceful, flexible with respect to changing tasks and available at the times required to perform them

Desirable

• Be customer/results focused and demonstrate a ‘service’ disposition
• Be willing to learn similar disciplines on related equipment

Education

Have a minimum of 5 GCSEs (or equivalent) at Grade C/4 or above including Mathematics, English and STEM‑related subject. Applicants must also have a minimum of 48 UCAS Points made up from A‑Levels, BTEC Level 3 National Extended Diploma in Construction or Engineering or equivalent.

Driving License Required

Please note that a full UK Driving License is essential for this position, though we will accept applications from those who are in the process of obtaining one (ie currently completing driving lessons). If your role is a ‘Travelling Appointment’ and so requires a vehicle, this will be provided by Schneider Electric.

Previous Experience Required

No pre‑requisite experience required but a demonstrable interest in engineering through school or hobby interests.

Visa Sponsorship

Please note that we are unfortunately unable to provide visa sponsorship for our apprenticeship positions. Additionally, certain visa types may not meet the eligibility criteria for apprenticeship funding under current government guidelines.

Company Overview

Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.

Our mission is to be the trusted partner in Sustainability and Efficiency. We are a global industrial technology leader bringing world‑leading expertise in electrification, automation and digitisation to smart industries, resilient infrastructure, future‑proof data centres, intelligent buildings, and intuitive homes.

Anchored by our deep domain expertise, we provide integrated end‑to‑end lifecycle AI‑enabled Industrial IoT solutions with connected products, automation, software, and services, delivering digital twins to enable profitable growth for our customers.

We are a people company with an ecosystem of 150,000+ colleagues and more than a million partners operating in over 100 countries to ensure proximity to our customers and stakeholders. We embrace diversity and inclusion in everything we do, guided by our meaningful purpose of a sustainable future for all.

Benefits

• Competitive Salary & Attractive Bonus Scheme
• Employee Share Ownership Programme
• Pension Scheme & Generous Life Assurance
• 28 Days Annual Leave + Public Holidays
• Holiday Buy Programme
• Flexible Working Arrangements (Role Dependent)
• Hybrid Working Arrangements (Role Dependent)
• Access to Health & Wellbeing Support
• Volunteering Opportunities
• Access to Employee Discounts (including Fitness, Shopping & Dining)
• SE Career Hub Portal Access (Portal includes view of internal job opportunities, mentors, and projects globally)
• Learning Portal Access (Portal includes content that supports continuous learning)

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitisation. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.