Service Quality Specialist - Warranty

Porsche Retail; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive company in Guildford is seeking a Service Quality Specialist to manage warranty claims and support vehicle technicians. Ideal candidates will have experience in warranty administration and excellent customer service skills. The role offers a competitive salary, a bonus, and various employee benefits in a supportive work environment.

Benefits

Industry leading salary plus bonus

33 days holiday

Option of a VW Group vehicle at preferential rates

Preferential rates on various services

Life Assurance

Employee Assistance Program

Qualifications

• Must have a full UK Driving License.
• Experience in warranty administration is essential.
• Familiar with dealership management systems.

Responsibilities

• Serve as a liaison between the Porsche Centre and customers.
• Manage warranty claims and ensure accuracy.
• Provide technical support to vehicle technicians.

Skills

Warranty administration experience

Customer service skills

Mechanical and technical skills

Education

Level 3 Diploma in Light Vehicle Maintenance

Level 3 Award in Electric/Hybrid Vehicle System Repair

Tools

Dealership management systems (DMS)

Microsoft Office suite

Job description

An excellent opportunity has arisen to join one of the world s most iconic brands as a Service Quality Specialist Warranty, based at Porsche Retail Group in Guildford. To apply for this role you must have experience in warranty administration within an automotive dealership.

Role:
As a Service Quality Specialist (SQS), you will:

• Serve as a key liaison between the Porsche Centre, customers and the manufacturer
• Be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates
• Technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing
• Manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche s service process and warranty standards.

The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.
Responsibilities

• Provide technical support and guidance to technicians, managing repair progression, systems, and processes
• Stay up to date with manufacturer policies, bulletins and procedures
• Develop workshop processes aligned with Porsche Service and warranty standards
• Control workshop repair quality through inspections, tests, and ensuring manufacturer standards
• Manage Porsche Request Management System for technician support and communication.
• Support parts processes, including pre-pick and returns to Porsche.
• Administer warranty and goodwill repairs, including claims, documentation, and campaign communication
• Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines
• Provide regular feedback on repair quality to management and recommend improvements.

Minimum Qualifications

• Full UK Driving License
• Experience in Warranty Administration in the automotive industry
• Familiarity with dealership management systems (DMS)
• Great customer service skills, to ensure customer satisfaction throughout the claim process
• Sound mechanical and technical skills
• Experience of working within a franchised automotive dealership
• A track record of performing within a fast paced, workshop environment
• Proficiency in Microsoft Office suite

Desirable Qualifications

• Level 3 Diploma in Light Vehicle Maintenance
• Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations
• Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement
• Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
• PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Industry leading salary plus 10% bonus, paid monthly
• 33 days holiday, with extra for long service
• Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day.
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre
The biggest Destination Porsche centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying
Please note that eRecruitSmart is advertising the role of Service Quality Specialist on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.