Service Quality Engineer (UK Ireland & Nordics)

Vantive Manufacturing; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialized medical technology company in Northampton seeks a Service Quality Engineer. The role involves ensuring compliance with regulatory requirements, supporting field service operations, and maintaining quality assurance processes. Ideal candidates should have experience in manufacturing or R&D, preferably with a degree in engineering. The position promises meaningful work in a community-driven environment that values innovation and accountability. Join us in making a difference in patient care.

Qualifications

• Experience in manufacturing, R&D, or quality operations.
• Desire to learn and a proactive attitude.

Responsibilities

• Ensure compliance with regulatory requirements.
• Participate in quality processes design and maintenance.
• Maintain relations with Global Services team and stakeholders.
• Support and ensure compliance of field and service center operations.

Skills

Debugging

Computer Networking

ConnectWise

PKI

PowerShell

Windows

C#

Automotive Diagnostics

Medical Imaging

Azure

Technical Support

Troubleshooting

Education

Degree in Engineering

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years our team has driven meaningful innovations in kidney care. As we build on our legacy we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams and longer fuller lives for patients that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space it will also offer meaningful work to those who join us. At Vantive you will become part of a community of people who are focused courageous and dont settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

We are currently looking for a talented Service Quality Engineer to join our amazing Quality team in Northampton!

Your role will be to

• Ensure processes and procedures for Global Services Operations are in compliance to regulatory requirements to Corporate Quality Manual and to the ISO 9001 and 13485 requirements
• Actively participate in the design implementation and / or maintenance of the quality processes in the field service operations and service center operations in UK / Ireland and Nordics cluster
• Ensure quality assurance compliance in the front office / back office field and service center operation processes
• Maintain a strong relationship with the Global Services team QATS EMEA team and relevant Stakeholders (CQA SQA etc).

Essential duties and responsibilities :

Quality support to Field Service operation activities in in UK / Ireland and Nordics cluster

Quality support to Service Center operation in UK

Global Services Quality System Local Processes Ownership : documentation / procedures training internal and external audit CAPA and non-conformities compliance to the post marketing surveillance activities (product complaints medical device vigilance and Field Actions) supplier qualification validation process (IQ OQ PQ protocols) change control process and risk assessment

Support and ensure compliance of field and service center operations processes : Device Release Labelling Storage areas Calibration Decontamination Equipment Validations Repair PM Spare parts management

Quality KPIs- trending and actions (use of Vantive QA and TS systems)

Support or lead Local / European / Global projects and initiatives

Fundamental requirements :

• Experience in manufacturing field R&D or quality operation
• Desiderable Degree in Engineering
• Learning by doing and smart attitude

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

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Key Skills

• Debugging
• Computer Networking
• ConnectWise
• PKI
• PowerShell
• Windows
• C#
• Automotive Diagnostics
• Medical Imaging
• Azure
• Technical Support
• Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1