Service Planner

Clockwork Organisation ltd; Ellesmere; On-site; GBP 24,000 - 29,000; Full time

Job summary

A reputable equipment provider in the United Kingdom seeks a Service Planner to support its service department. The role involves handling customer enquiries, managing accounts, and performing administrative tasks. Applicants should possess strong communication and IT skills, with a focus on customer service. The position offers a salary of £24,742 per annum, hybrid working opportunities after probation, and extensive training.

Benefits

Yearly salary enhancements

25 days holiday + bank holidays

Free parking

Hybrid opportunity after probation

Full training provided

Qualifications

• Ability to provide excellent administration and customer service.
• Experience in a fast-working environment is beneficial.
• Desirable to have a manufacturing or service background.

Responsibilities

• Support the service department by handling calls and enquiries.
• Manage key customer accounts and relationships.
• Prepare repair estimates and follow up with customers.
• Perform general administrative tasks including processing paperwork.
• Monitor and manage work in progress for timely completion.

Skills

Excellent administration skills

Customer service skills

Strong IT skills

Excellent communication skills

Attention to detail

Tools

Google Suite

Microsoft packages

Job description

Service Planner

£24,742 per annum (stater salary)
Permanent role

Commutable from Wrexham, Ellesmere, Oswestry, Shrewsbury

Additional benefits:

• Yearly salary enhancements
• 25 days holiday + bank holidays
• Free parking
• Hybrid opportunity after probation
• Full training provided

The Role: We are currently recruiting a Service Planner for a reputable company that provides premium equipment to a variety of industries. This role will suit a candidate with strong customer service and administration skills. Full training is provided for the role.

The responsibilities of the Service Planner:

• Supporting the service department by handling incoming calls and responding to customer enquiries.
• Managing key customer accounts and maintaining strong client relationships.
• Preparing repair estimates and following up with customers throughout the process.
• Answering calls for breakdown assistance, parts requests, and general customer queries.
• Performing general administrative tasks, including collecting and processing engineers' paperwork.
• Maintaining records for monthly KPI data and completing KPI reports.
• Monitoring and managing work in progress to ensure timely completion.
• Processing invoices and raising purchase orders.

The successfully appointed Service Planner will have:

• The ability to provide excellent administration and customer service.
• Strong IT skills (Google Suite and Microsoft packages)
• Excellent communication skills both verbal and written.
• Attention to detail.
• The ability to work productively in a fast-working environment.
• Manufacturing or service background (desirable).

The Client

Our client prides themselves on their innovation, service and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided.

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills and job titles:

Administrator, Administration Assistant, Customer Service Advisor.