Service Operations Administrator

Eligo Recruitment Ltd; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading security integrator is seeking a Service Operations Administrator based in the United Kingdom. This office-based role will initially involve hybrid working arrangements during an office transition. Responsibilities include handling service requests, assigning technicians, and maintaining smooth operations. The ideal candidate will possess strong customer service skills, multitasking abilities, and experience in a service desk role, potentially within the security sector. A great opportunity to shape customer experiences and streamline service operations.

Benefits

£50/month personal phone allowance

Qualifications

• Experience in a service desk or operations desk role, preferably in the security industry.
• Confident in handling customer inquiries over the phone.
• Ability to manage multiple tasks while maintaining quality.

Responsibilities

• Handle service requests and assign technicians.
• Monitor inboxes and priority calls.
• Coordinate parts and deliveries effectively.

Skills

Customer service skills

Microsoft Office skills

Multitasking

Communication skills

Job description

Service Operations Administrator - Join a Team That Keeps Everything Moving

Base Salary: £30,000 + £50/month personal phone allowance

Location: Office-based (near Hemel Hempstead until June/July, then likely Winnersh)

Hybrid working only required during the build-up to the office move

A leading security integrator is looking for someone who can hold the operational threads together with steady hands. If you're the kind of administrator who stays composed while customers, technicians, and suppliers spin in orbit around you, this role may feel like familiar territory.

We're seeking a Service Operations Administrator who will become the trusted voice of the service department. You'll be the first point of contact for customers, the organiser behind the scenes, and the person ensuring that service tickets glide from request to completion with minimal friction. When you're in the room, the whole operation runs smoother.

Why High Wycombe Candidates Are Ideal Because the role is hybrid only during the transition period between our Hemel Hempstead office and our future Winnersh location, candidates based in High Wycombe are particularly well‑positioned. It offers an easy and balanced commute to both sites, making the interim period far more comfortable and predictable.

What You'll Take Charge Of

• Handling service requests and assigning technicians
• Monitoring inboxes, notifications, and priority calls throughout the day
• Checking technicians in and out, raising flags when delays occur
• Coordinating parts, materials, deliveries, and warranty processes
• Reviewing completed jobs and ensuring accurate billing and documentation
• Maintaining customer spreadsheets, reporting, and regular update calls
• Visiting key customer sites when neededEnsuring technician vans are stocked with essential parts
• Managing follow‑ups, quotes, proposals, logistics, and internal communication

What Makes You a Strong Fit

• Experience in a service desk or operations desk role (security industry experience is a strong advantage - or similar.)
• Supporting technicians, engineers, trades people etc.
• Confident customer service and excellent telephone skills
• The ability to multitask without losing precision
• A collaborative mindset that supports both colleagues and customers
• Strong Microsoft Office skills and basic financial understanding (invoices, POs, margins, mark‑ups)

Where You'll Work

This is an office‑based role:

• Currently near Hemel Hempstead
• Moving to Winnersh in June/July
• You'll only need to work in a hybrid pattern during the lead‑up to the move. Once the new office is established, the role returns fully to office‑based.

Why This Role Matters

You're not just booking calls, you're shaping the customer experience from the inside out. You'll ensure technicians feel supported, customers stay informed, and the service operation flows like a well‑designed circuit. The department's success rests heavily on the clarity, consistency, and warmth you bring to the role.

If you're ready to bring structure to busy days and help deliver a service experience that customers notice for all the right reasons, we'd love to hear from you.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.