Service Now Technical Architect

Anson Mccade; England; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading technology solutions provider is seeking a highly skilled ServiceNow Technical Architect to lead the design and delivery of complex ServiceNow solutions. The role is hybrid, based in Manchester, London, or Edinburgh. Key responsibilities include architecting solutions, mentoring teams, and collaborating with stakeholders. Ideal candidates will have extensive experience in ServiceNow, hold multiple certifications, and demonstrate strong technical and integration skills. This position offers a competitive salary up to £90,000 with additional benefits.

Benefits

Competitive salary

Hybrid working

30 days' holiday

Opportunity for charitable work leave

Qualifications

• Strong experience in ServiceNow development and technical architecture.
• Minimum of 5+ ServiceNow CIS certifications.
• Experience across at least three ServiceNow product lines outside ITSM.

Responsibilities

• Architect and deliver ServiceNow solutions for business challenges.
• Lead and mentor teams of ServiceNow developers.
• Collaborate with stakeholders to implement new solutions.

Skills

ServiceNow development

Technical architecture

Advanced scripting skills

Integration skills

Leadership and mentoring

Excellent communication

Job description

Service Now Technical Architect

60,000 to 90,000 GBP, bonus, hybrid working.

Location: Manchester, North West – United Kingdom. Also available in London or Edinburgh.

Type: Permanent. SC eligible, no sponsorship.

We are seeking a highly skilled ServiceNow Technical Architect to lead the design and delivery of complex ServiceNow solutions across multiple product lines. This is a hybrid role based in London, Manchester, or Edinburgh, offering an exciting opportunity to work with enterprise clients and provide technical leadership across projects.

Key Responsibilities

• Architect and deliver ServiceNow solutions that address business challenges across ITSM and other modules (ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.).
• Lead and mentor teams of ServiceNow developers, providing technical guidance and implementing quality standards, code reviews, and architectural oversight.
• Collaborate with stakeholders and clients in a trusted advisor capacity to design and implement new solutions.
• Produce comprehensive technical documentation, including architecture diagrams, design specifications, and operational runbooks.
• Stay up to date with the latest ServiceNow offerings and identify opportunities to apply new capabilities and AI/GenAI integrations.
• Drive continuous improvement in implementation methodology, service offerings, and client solutions.
• Influence and consult with sponsors and stakeholders on governance, technical decisions, and program management.

Requirements

• SC eligible; no sponsorship available.
• Strong experience in ServiceNow development and technical architecture.
• Minimum 5+ ServiceNow CIS certifications.
• Experience across at least three ServiceNow product lines outside ITSM.
• Advanced scripting and integration skills (JavaScript, SQL, API/Web Services).
• Experience integrating ServiceNow with cloud infrastructure (AWS, Azure, GCP).
• Demonstrated ability to lead and mentor teams in technical and project delivery.
• Excellent communication skills for interacting with technical and non-technical stakeholders.

Desirable

• Security Clearance or eligibility to obtain SC clearance.
• Experience implementing AI/GenAI capabilities within ServiceNow solutions.
• Strong background with enterprise software or consulting environments.

Benefits

• Competitive salary up to £90,000 DOE.
• Hybrid working with flexible hours.
• Up to 30 days' holiday per year plus additional leave for charitable work.
• Opportunity to work on high-impact, enterprise-level ServiceNow implementations.

Reference

AMC-AQU-SNTAA

Postcode: M13 0ZN