Service Now Automation Analyst

LA International; United Kingdom; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A renowned recruitment consultancy is seeking a Service Now Automation Analyst for a 6-month hybrid contract in Gloucester. The role requires strong ServiceNow development skills and experience in automation and integration. Candidates must hold a ServiceNow CSA certification and have a solid background in scripting. The position is open to those with high-level security clearance. Competitive daily rates offered.

Qualifications

• Collaboration with stakeholders to gather and analyze requirements.
• Create and manage ServiceNow automation workflows.
• Implement end-to-end automation solutions.

Responsibilities

• Design and develop workflows for ITSM, ITOM, HRSD in ServiceNow.
• Integrate ServiceNow with other systems using APIs.
• Monitor and optimize automated workflows for performance.

Skills

ServiceNow Development

Automation Experience

Scripting & APIs

Problem-Solving & Analysis

Documentation

Advanced ServiceNow Features

Integration Tools

DevOps and CI/CD

Agile/Scrum Methodology

Soft Skills

Education

ServiceNow Certified System Administrator (CSA)

Additional certifications (e.g., CAD, ITSM, ITOM)

Tools

ServiceNow

Git

Jenkins

Job description

Overview

SC CLEARED — Service Now Automation Analyst. 6 Month contract initially. Based: Hybrid/Gloucester. Rate: £350 - £400 p/d (via Umbrella company).

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Now Automation Analyst to join the team.

Responsibilities

• Collaborate with business and IT stakeholders to gather and analyse automation requirements.
• Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions.
• Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules.
• Create custom applications and extend ServiceNow platform capabilities as needed.
• Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub).
• Maintain technical documentation including process flows, solution designs, and test cases.
• Perform testing, validation, and deployment of automation solutions.
• Monitor performance and efficiency of automated workflows; identify and implement improvements.
• Ensure compliance with change management and governance processes.
• Provide training and support to end-users and internal teams on ServiceNow automation features.
• Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
• Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub.
• Knowledge of scripting languages like JavaScript and familiarity with Glide API.
• Experience with web technologies (REST/SOAP, XML, JSON).
• Strong problem-solving, analytical, and communication skills.
• Ability to work independently and in a cross-functional team environment.
• ServiceNow Certified System Administrator (CSA) is required.
• Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus.

Key Skills & Experience

• ServiceNow Development: Strong hands-on experience with ServiceNow platform configuration and development; Proficiency with Flow Designer, Workflow Editor, and IntegrationHub.
• Automation Experience: Experience building automation workflows for ITSM (Incident, Change, Request) and other modules.
• Scripting & APIs: Proficient in JavaScript, especially Glide scripting within ServiceNow; experience working with REST and SOAP APIs for integrations.
• Platform Knowledge: Solid understanding of core ServiceNow modules: ITSM, Catalog, CMDB, etc.
• Problem-Solving & Analysis: Strong analytical and troubleshooting skills for automation issues and platform bugs.
• Documentation: Ability to create and maintain technical documentation for workflows, processes, and configurations.
• Certifications: ServiceNow CSA; CAD is a plus; ITSM/ITOM/HRSD or IntegrationHub certifications.
• Advanced ServiceNow Features: Orchestration, Discovery, Event Management, or Virtual Agent; experience with Custom Application Development in ServiceNow.
• Integration Tools: Familiarity with IntegrationHub Spokes (e.g., Azure, AWS, Microsoft Teams).
• DevOps and CI/CD: Experience using Git, Jenkins, or ServiceNow App Repo for version control and deployment.
• Agile/Scrum Methodology: Experience in Agile environments with Jira or Azure DevOps.
• Other Technical Skills: Basic knowledge of HTML, CSS, AngularJS, or Bootstrap for UI customization; familiarity with PowerShell or Python for backend or external automation.
• Soft Skills: Strong communication and stakeholder management; ability to translate business requirements into technical solutions.

This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly; we will respond as soon as possible.

Security & Additional Information

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a UK government approved ICT Recruitment and Project Solutions Consultancy, operating globally. For security cleared jobs or non-clearance vacancies, LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds. LA International has been awarded The Queen’s Award for Enterprise: International Trade (twice).