Service Manager- HR Solutions

Harvey Nash Group; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment consultancy is seeking a Workday Service Manager for a contract opportunity in the United Kingdom. The role involves leading a team handling Workday incidents, managing service requests and changes, and ensuring data governance. Candidates should have over 3 years of Workday experience and demonstrate strong team leadership skills. This role offers remote working options and requires strong stakeholder engagement and incident management expertise.

Qualifications

• 3+ years of Workday experience.
• Proven team leadership or people management skills are essential.
• Strong stakeholder engagement and incident management expertise is required.
• Solid understanding of data governance and security is expected.

Responsibilities

• Lead and develop a team of 3 (offshore).
• Oversee incidents, service requests, access/permissions, and testing.
• Manage change requests and ensure timely incident resolution.
• Act as the primary business contact and liaise with technical build teams.
• Maintain master data integrity and security to prevent downstream impact.

Skills

Workday experience

Team leadership

Stakeholder engagement

Incident management

Data governance

Job description

Workday Service Manager - Contract Opportunity - Inside IR35 - Remote Working

Duration: 3 months (potential extension to 6) IR35: Inside Location: Remote (UK-based)

We're looking for a Workday Service Manager to lead the Workday Incidents Team for one of our clients. This role involves managing service requests, permissions, calendar updates, feature releases, testing, and handling change requests and incident resolution.

Responsibilities

• Lead and develop a team of 3 (offshore)
• Oversee incidents, service requests, access/permissions, releases, and testing
• Manage change requests and ensure timely incident resolution
• Act as the primary business contact and liaise with technical build teams
• Maintain master data integrity and security to prevent downstream impact

Qualifications

• 3+ years of Workday experience
• Proven team leadership or people management skills
• Strong stakeholder engagement and incident management expertise
• Solid understanding of data governance and security

If you're available and interested, please send your latest CV and let us know the best time to discuss.