Service Manager - F&B Service (Outlet Manager- Pinang Restaurant & Bar) (172670)

Shangri-La Hotels and Resorts; Sandown; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury resort in Sandown is seeking a Service Manager for F&B Service to oversee restaurant operations, lead a team, and ensure guest satisfaction. Candidates should have a degree in Hospitality Management and proven restaurant management experience. The role involves financial management and a focus on excellent customer service.

Qualifications

• Proven experience as a Restaurant Manager.
• Strong knowledge of food and wine pairing.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage daily restaurant operations.
• Lead, train, and motivate a team.
• Oversee guest satisfaction and resolve issues.

Skills

Leadership

Communication

Customer Service

Financial Acumen

Education

Degree in Hospitality Management or related field

Job description

Overview

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. We are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are looking for energetic, vibrant and multi-skilled individuals who can meet evolving challenges and contribute to the resort's success. We seek someone with an eye for detail, the skills to perform, and a passion to delight.

We are looking for Service Manager - F&B Service (Outlet Manager- Pinang Restaurant & Bar) to join our team. As our Service Manager - F&B Service (Outlet Manager- Pinang Restaurant & Bar), you will be expected to:

Responsibilities

• Manage daily restaurant operations, ensuring smooth and efficient service.
• Lead, train, and motivate a team of servers and support staff to maintain the highest standards of hospitality.
• Oversee guest satisfaction, ensuring personalized service and resolving issues professionally.
• Collaborate with the Chef to create and update menus and coordinate events.
• Manage restaurant financials, including budgeting, revenue management, and cost control.
• Implement marketing strategies to drive customer engagement and grow the brand.
• Handle staffing, including hiring, scheduling, and performance management.

Qualifications

• Degree in Hospitality Management or a related field is preferred.
• Proven experience as a Restaurant Manager.
• Strong knowledge of food and wine pairing.
• Excellent leadership and communication skills.
• A passion for customer service and attention to detail.
• Financial acumen with experience in budgeting and inventory control.
• Ability to work under pressure in a fast-paced environment.
• Must be a confident and tactful team player.
• Good interpersonal and communication skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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