Service Manager

NHS; York and North Yorkshire; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional healthcare trust is seeking a Service Manager for Pain Management to oversee day-to-day operations, manage staff, and ensure patient-centered care. The successful candidate will need strong communication, problem-solving skills, and previous administrative experience. This full-time position offers opportunities for professional development and a supportive work environment.

Benefits

NHS Pension Scheme

27 days holiday rising to 33

Generous relocation package

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Minimum 3 years of administrative experience, including 1 year in staff management.
• Understanding of RTT 18-week pathway.
• Experience working within the NHS.

Responsibilities

• Provide management support for day-to-day operational issues.
• Compile and present performance management information.
• Coordinate best practices in User Involvement.

Skills

Excellent communication skills

Team working skills

Problem-solving

Delegation skills

Negotiation skills

Motivation skills

Education

Educated to GCSE Level or equivalent

Educated to Degree Level or equivalent experience

Tools

Word Processing

ECDL

Job description

Overview

Go back York and Scarborough Teaching Hospitals NHS Foundation Trust

Service Manager – Pain Management

The closing date is 07 October 2025.

An exciting opportunity has arisen for an enthusiastic and well motivated individual to join the Surgery Care Group as a Service Manager for Pain Management. The post will be based at either York or Scarborough Hospital, however, there will be requirement to travel and work at either Hospital.

The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.

The post may become Permanent at the end of this Fixed Term/Secondment.

Main duties of the job

• Provide management support on a daily basis and cover for management colleagues on more general issues throughout the Care Group as and when required. The focus of this is to manage day to day operational issues to ensure smooth running of all Care Group services.
• Contribute to the achievement of the Care Group Plan, establishing appropriate systems for providing timely and accurate management information. Compile, analyse and present appropriate performance management information
• Support the Care Group/Operational Service Manager in investigating and responding to complaints received in an appropriate and timely manner, in accordance with agreed Trust procedures.
• With Care Group staff, co-ordinate and develop best practice in User Involvement in line with Trust strategy.
• To be responsible for the monitoring of patient pathways including undertaking activity and waiting list monitoring for both Outpatient and Inpatient patients to enable the specialty to meet access targets.
• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables.
• Oversee the management of clinic templates and appointment systems and theatre/procedure scheduling.
• Support Care Group Manager in implementing Trust policies, including Health and Safety, AIRS reporting, Fire, Security.
• Any other reasonable duties as may be required by the Clinical / Deputy Clinical Director, Matron or Care Group / Operational Service Manager.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Knowledge, training and experience

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Educated to Degree Level OR have equivalent experience
• Previous Administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
• Word Processing and Computer literacy skills to RSA3/NVQ3 Level
• Previous experience of dealing with sensitive and/or complex situations
• ECDL
• Understanding of RTT 18- week pathway
• Experience of working within the NHS

Personal Attributes

• Self-discipline/motivated to function independently, but also able to motivate others

Skills

• Able to organise and prioritise both own workload and that of others as required
• Possess a range of developed communication skills
• Able to function effectively as part of a Team
• Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
• Ability to practice delegation, negotiation and motivation skills.
• Experience of managing organisational change within a team e.g. restructures, changes to job requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust