Service Manager

Johnson Controls; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company is seeking a UK Service Manager for their operations in Aberdeen and Manchester. This role involves full P&L accountability, leading service operations, and driving operational excellence. Ideal candidates will have extensive experience in the fire protection industry and a collaborative leadership style. Competitive salary and benefits include an annual bonus and professional development opportunities.

Benefits

Competitive salary

Bonus incentive

Private medical

Life assurance

7% matched pension contributions

25 days paid holiday + BH and sick pay

Opportunities for career advancement

Access to innovative technology

Professional development resources

Collaborative work environment

Commitment to sustainability

Qualifications

• Proven experience in managing service teams and driving performance.
• Extensive experience within the fire protection / fire suppression industry.
• Experience working within the Oil / Gas and Marine industries.

Responsibilities

• Lead and manage service operations with full P&L accountability.
• Oversee HR activities including recruitment, onboarding, and performance management.
• Monitor KPIs to ensure service excellence.
• Implement strategic initiatives and lead change management efforts.
• Represent the company in client meetings and business reviews.

Skills

Customer focus

Collaborative leadership

Excellent communication skills

Interpersonal skills

Strong organisational skills

Job description

UK Service Manager - Fire – Global Marine and Navy Business Unit

Location: Aberdeen & Manchester, United Kingdom

About the Role

Johnson Controls is seeking a dynamic and results-oriented UK Service Manager to lead our Global Marine and Navy Business Unit operations in Aberdeen and Manchester. This high-impact leadership role carries full P&L responsibility and is central to driving operational excellence, strategic alignment, and team performance across our service delivery functions.

What We Can Offer

• Competitive salary
• Bonus incentive / private medical / life assurance / 7% matched pension contributions / 25 days paid holiday + BH and sick pay.
• Opportunities for career advancement and global exposure
• Access to innovative technology and professional development resources
• A collaborative and innovative work environment
• Commitment to sustainability and responsible practices

Key Responsibilities

• Lead and manage service operations with full P&L accountability
• Oversee HR activities including recruitment, onboarding, and performance management
• Manage Workday processes such as absence and time-off approvals
• Approve employee expenses and ensure compliance with company policies
• Conduct annual performance reviews and set individual and team goals
• Drive forecasting and budget planning
• Monitor KPIs to ensure service excellence
• Champion employee development and succession planning
• Implement strategic initiatives and lead change management efforts
• Participate in management calls and monthly one-to-one meetings
• Oversee facility operations and ensure EHS compliance
• Conduct rate reviews and manage Delegation of Authority (DOA) processes
• Represent the company in client meetings and business reviews
• Collaborate on sales strategy and support commercial growth
• Foster a culture of continuous improvement and operational excellence

Ideal Candidate Profile

• Self-motivated with a collaborative and inclusive leadership style
• Strong customer focus and solution-oriented mindset
• Excellent communication, interpersonal, and organisational skills
• Solid understanding of accounting, finance, and business operations
• Proven experience in managing service teams and driving performance
• Extensive experience within the fire protection / fire suppression industry
• Experience working within the Oil / Gas and Marine industries

Ready to take the next step in your career? Apply now and become part of a market-leading team that values innovation, collaboration, and growth.