Service Manager

Millennium Support; Coventry; On-site; GBP 38,000 - 42,000; Full time

Job summary

A values-driven support organization in Coventry is seeking a Manager to oversee high-quality services. The ideal candidate will possess leadership skills in health and social care, strong communication abilities, and a Level 4 qualification. Responsibilities include empowering teams and fostering an inclusive culture. The role offers a competitive salary of £38,000 – £42,000 and 25 days of annual leave plus bank holidays. Ongoing training, life assurance, and a company pension are included as perks.

Benefits

Ongoing Training & Development

Generous Annual Leave

Life Assurance & Cycle2Work Scheme

Company Pension

Blue Light Card

Employee Assistance Programme

Qualifications

• Experience in Positive Behaviour Support (PBS) and the ability to empower teams under pressure.
• Proven leadership in a managerial role within health and social care settings.
• Minimum Level 4 qualification (or equivalent) with a commitment to achieving Level 5.
• A driver's licence and access to a vehicle.
• Strong verbal and written communication skills.

Responsibilities

• Oversee the delivery of high-quality, compliant support services across Coventry and Warwickshire.
• Drive the organization's values by being inclusive and responsive.
• Foster a culture of creativity and resilience.

Skills

Positive Behaviour Support (PBS)

Leadership in health and social care

Communication skills

Innovative mindset

Education

Level 4 qualification or equivalent

Job description

Values-Driven

A commitment to embodying Millennium Support's values in all aspects of the role.

Daily Expectations

• Lead by Example: Demonstrate responsibility and accountability in decision‑making.
• Be Present: Maintain a clear presence through walk‑arounds, observations, and active listening.
• Strategic Management: Handle long‑term goals and purposes of the service with clear communication and accountability.
• Develop Potential: Foster the growth of Deputy Managers and Team Leaders through personal development and mentoring.
• Upskill Teams: Ensure your team is equipped with the knowledge and skills to provide the best support possible.
• Inclusive Culture: Promote a service culture where everyone is included and aware of their impact.

Role Requirements

• Experience in Positive Behaviour Support (PBS) and thrive in empowering teams under pressure.
• Proven leadership in a managerial role within health and social care settings.
• Minimum Level 4 qualification (or equivalent) with a commitment to achieving Level 5.
• A driver's licence and access to a vehicle.
• Strong verbal and written communication skills, with the ability to engage effectively with all stakeholders.
• Innovative and proactive in developing the service.

Salary: £38,000 – £42,000 per annum

Annual Leave: 25 days plus bank holidays

What You'll Do

• Lead and Inspire: Oversee the delivery of high‑quality, compliant support services across Coventry and Warwickshire.
• Empower Teams: Drive the organization's values by making a difference, being inclusive and responsive, and developing potential.
• Innovate: Foster a culture of creativity and resilience, ensuring the best outcomes for those we support.

What You'll Receive

• Ongoing Training & Development: We invest in your growth with continuous learning opportunities.
• Senior Leadership Support: Benefit from guidance and support from our dedicated Senior Leadership Team.
• Generous Annual Leave: Enjoy 25 days of leave plus bank holidays.
• Life Assurance & Cycle2Work Scheme: Secure your future and stay healthy.
• Company Pension: Plan for your retirement with our pension scheme.
• Blue Light Card: Enjoy exclusive discounts and offers.
• Employee Assistance Programme: Access personal and everyday advice on child support, financial guidance, mental health, and well‑being.

Why Millennium Support?

Millennium Support is a dynamic, values‑driven, and innovative provider, supporting people with complex histories to live independently in the community. We are dedicated to providing top‑notch therapeutic support in the right environment, offering the right opportunities to fulfil people's lives.