Service Manager

Proactive Global; City Of London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading engineering recruitment agency is seeking a Service Manager for Heathrow Airport. This pivotal role involves overseeing service delivery, leading technical teams, and managing operational strategies for continuous improvement. Candidates should have a strong background in service management and operations, with proven leadership capabilities. The position offers a competitive salary ranging from £60,000 to £70,000 and various benefits including medical cover and career progression opportunities.

Benefits

28 days annual leave + public holidays

Bupa Medical Cover

YuLife wellbeing membership

Career progression opportunities

Cycle to work scheme

Yellow Nest childcare scheme

Aviva pension

Achievers recognition platform

Qualifications

• Proven operations and leadership experience in a customer-centric environment.
• Technical understanding of material handling systems essential.
• Ability to manage and motivate large teams in complex settings.

Responsibilities

• Lead technical teams and mentor staff.
• Deliver outstanding customer service and implement service strategy.
• Own contract profitability and drive margin growth.
• Manage KPIs and ensure operational readiness.
• Use technology to enhance service delivery.

Skills

Operations and leadership experience

Strong communication skills

Experience managing large teams

Industrial Relations experience

Service Management background

Change management skills

Continuous improvement skills

Job description

Overview

Service Manager - Heathrow

Leading Systems Integrator - who design, install and Maintain Baggaging and Convyors systems

£60,000 - £70,000

Heathrow Airport

Company Overview

Market leader in logistics automation for airports, parcels, and warehouses. Strong partnership with Heathrow serving as a global model for industry collaboration.

Role Summary

Pivotal leadership position within the Service team, working with Senior Service Manager and other Service Managers. Responsible for tactical and strategic delivery driving service vision, commercial growth, customer value, and operational innovation across multiple departments.

Key Responsibilities

• Leadership & Team Management: Lead technical teams, build high-performance culture, mentor staff, manage workforce planning and succession
• Service Delivery: Deliver outstanding customer service, implement service strategy, ensure consistent safety and performance improvements
• Commercial Focus: Own contract profitability, identify value opportunities, support sales phases, drive margin growth
• Operations: Execute service proposition, manage KPIs, seasonal planning, incident management, operational readiness
• Innovation: Use transformation tools, technology, automation, and data-driven insights to enhance delivery

Requirements

• Operations and leadership experience in customer-centric business
• Strong communication skills with technical understanding of material handling systems
• Experience managing large teams in complex operational environments
• Industrial Relations experience
• Service Management background
• Change management and continuous improvement skills
• Senior escalation roster participation required

Benefits

• 28 days annual leave + public holidays
• Bupa Medical Cover
• YuLife wellbeing membership
• Career progression opportunities
• Cycle to work scheme
• Yellow Nest childcare scheme
• Aviva pension
• Achievers recognition platform

Contact

Ollie Najeeb
+(phone number removed)

Why work with Proactive?

Proactive Technical Recruitment is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias.

When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role