Service Manager

Cartrefi Cymru Co-operative; Bangor; On-site; GBP 28,000 - 35,000; Full time

Job summary

A not-for-profit charity in Wales seeks a Service Manager to oversee daily operations, promote independence, and provide leadership within one of Wales' largest support providers. The ideal candidate will possess strong care management experience and essential qualifications, driving innovation in person-centered support.

Benefits

Attractive salary from £28,590.45

Career progression opportunities

Company Pension Scheme

Employee Assistance Programme and wellbeing support

Fully paid in-house management training

Paid DBS and SCW registration fees

Cooperative events and activities

Qualifications

• Experience in care management is essential.
• Must be a car driver and willing to travel.

Responsibilities

• Responsible for day-to-day operation of the support service.
• Promote independence for the people supported.
• Provide motivational leadership and build positive relationships.

Skills

Reliability

Empathy

Communication Skills

Teamwork

Pressure Management

Education

QCF level 3 qualification

Willingness to work towards Level 5

Job description

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Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists. We support people with learning disabilities in Wales. The company currently employs 1200 employees, supports 650 individuals, and has thousands of friends, family, and supporters. We are an innovative organisation that encourages the people we support, our employees, and community members to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable, and Safeguard are embedded in all that we do.

Benefits include:

• Attractive salary from £28,590.45
• Career progression opportunities
• Company Pension Scheme
• Employee Assistance Programme and wellbeing support
• Fully paid in-house management training
• Paid DBS and SCW registration fees
• Cooperative events and activities such as “Cartrefi fest”

Job Responsibilities:

The Service Manager is responsible for the day-to-day operation of the support service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred, and flexible way.

You will provide motivational leadership and direction to your team, enabling them to deliver quality, person-centred support. Building positive relationships with all stakeholders and embodying our vision and values to deliver excellent service are key aspects of this role.

Your skills and experience should include:

• Reliability and commitment
• Professional and empathetic communication skills
• Ability to work under pressure
• Ability to work well as part of a growing team
• Sleep-ins, evening, and weekend work may be required
• Must be a car driver and willing to travel across the region
• Care management experience is essential
• QCF level 3 qualification, with a willingness to work towards Level 5

Additional notes:

Due to legislation, an enhanced disclosure from the Disclosure & Barring Service will be required for all successful applicants.

We reserve the right to close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly.