Service Lead | NHS England

NHS England; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public health organization in the United Kingdom seeks a professional to manage IT licensing and lead service delivery teams. This role involves negotiating complex IT solutions aligned with health strategies and ensuring effective integration into healthcare organizations. Candidates should have strong leadership skills and a background in relationship management. This position is a fixed-term contract.

Qualifications

• Excellent knowledge of Microsoft 365 and its licensed services.
• Experience managing service delivery teams in dynamic environments.
• Ability to communicate the benefits of IT solutions to stakeholders.

Responsibilities

• Negotiate and implement licensed IT solutions.
• Lead teams and manage licensing requirements.
• Ensure effective transition management.

Skills

Knowledge of Microsoft 365

Stakeholder relationship skills

Negotiation skills

Leadership

Project management

Job description

Collaboration Services

We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.

Key Responsibilities

• Have excellent knowledge of Microsoft 365, reseller stakeholder/relationship skills and be able to communicate benefits of the licensed service to end organisations
• Be responsible for the negotiation and implementation of complex licensed IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies
• Take a leading role in the identification and management of the licensing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down
• Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform effectively
• Take the lead on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations
• Develop, adjust and maintain a clear/robust service delivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new license capability is compatible with the realisation of benefits
• Provide reports and deliver presentations to stakeholders including own team, wider NHS.net Connect team, Governance Boards, Steering Groups and local and national consuming organisation

Our Work

Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high-quality NHS services.

Leadership Objectives

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
• Making the NHS a great place to work, where our people can make a difference and achieve their potential
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money

Additional Information

Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.

Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.

If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Please note that this is a fixed term contract as this is a short-term vacancy.

Secondments: Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

This advert closes on Thursday 27 Nov 2025.