Service Lead Bay Lymphology (Non-Clinical)

Morecambe Bay Primary Care Collaborative; Lancashire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization is seeking a Service Lead for the Bay Lymphology service. This role involves managing day-to-day operations, ensuring compliance with regulations, and leading a dedicated team to provide high-quality patient care. The ideal candidate will have experience in health management, strong leadership skills, and a commitment to improving patient services. Competitive hourly pay is offered, depending on experience.

Qualifications

• Strong leadership, organisational, and communication skills are essential.
• Proven management experience in health or social care environments is required.
• Understanding of NHS governance and data protection standards is necessary.

Responsibilities

• Lead day-to-day operations of the Bay Lymphology service.
• Ensure compliance with regulatory standards and best practices.
• Manage staff and oversee recruitment, performance, and development.

Skills

Leadership skills

Organisational skills

Communication skills

Proactive problem-solving

Education

A-level or equivalent

Management/leadership qualification (e.g. ILM Level 5+)

Job description

Overview

Job summary
Service Lead Bay Lymphology (Non-Clinical)

Heysham CDC | £19 - £23 p/h DOE

We are expanding our services and need a brilliant people manager to join us at the Heysham CDC to continue the fantastic work already ongoing, keep pushing improvements forward for our patients. You will lead the day-to-day running of our Bay Lymphology service, keeping operations slick, teams supported, and standards rock-solid. You will be the go-to for rotas, people leadership and CQC-ready governance, enabling clinicians to deliver outstanding care.

Responsibilities

• Service operations: schedules, staffing, workflow and continuous improvement.
• People management: line-manage admin/ops staff and embed effective clinical supervision with senior clinicians.
• Compliance & quality: CQC, safeguarding, GDPR and infection prevention & control; audits, incidents and actions.
• Resources & relationships: budget awareness, equipment, and stakeholder engagement across partners and patient groups.

About us

Bay Lymphology is a close-knit team of dedicated nursespecialists and assistant lymphoedema practitioners, based in Kendal, Cumbria. As a specialist outpatient service, we are open Monday to Friday from 09:00-17:00, accepting referrals from both primary and secondary care. Our main clinic, located in the heart of Kendal, is equipped with the latest technologies, including photo-biomodulation therapy, Kinesio taping, negative suction therapy, and intermittent pneumatic compression therapy.

At Bay Lymphology, we believe that early intervention is crucial to effective lymphoedema management. Our service offers a high standard of care, providing expert lymphoedema management, advice, and information aimed at preventing swelling, reducing progression and complications, and empowering patients to self-manage their condition.

Job details

Job responsibilities

Post: Service Lead Bay Lymphology (Non Clinical)

Accountable to: Reports to:

Salary: £19.00 - £23.00 per hour (dependant upon experience of management and leadership, quality and competence)

Base: Heysham CDC

Job Purpose

To provide leadership and managerial oversight to the Bay Lymphology Service, focusing on service delivery standards, workforce management, and compliance, while supporting clinical teams to deliver high-quality patient care in line with regulatory and organisational requirements.

Key Responsibilities

Service Leadership & Management

Lead, coordinate, and optimise the delivery of service operations, ensuring efficiency, accessibility, and adherence to best practice and organisational standards.

Act as the primary point of contact for operational and scheduling matters, reviewing and improving rotas, staffing allocations, and workflow processes.

Support implementation of service developments, new initiatives, and change management activities within the lymphoedema pathway.

People Management

Provide supervision and line management to administrative and operational staff, overseeing recruitment, induction, performance review, and professional development.

Ensure processes are in place to embed and monitor effective clinical supervision of staff, working with senior clinicians to assure quality and safety of practice.

Promote a positive team environment, ensuring clear role clarity, motivation, and accountability across multidisciplinary staff.

Compliance & Governance

Maintain strong governance practices, ensuring adherence to organisational policies, clinical standards, data protection (e.g. GDPR), and safeguarding protocols.

Lead the service in meeting Care Quality Commission (CQC) regulatory standards, preparing for inspections, embedding compliance frameworks, and responding to required actions.

Ensure awareness and application of infection prevention and control standards within service operations, working with clinical colleagues to maintain a safe and compliant care environment.

Oversee risk management, incident reporting processes, and ensure prompt resolution and escalation as required.

Quality, Audit & Service Improvement

Monitor service quality through audit, performance metrics, and service user feedback. Identify opportunities for improvements and support audit, research, and development activities.

Assist in the development and operationalisation of service protocols and policies.

Financial & Resource Management

Monitor resource use, budget considerations, and equipment needs, ensuring cost-effective and compliant management of service resources.

Coordinate procurement and maintenance of equipment relevant to lymphoedema service operations.

Communication & Stakeholder Engagement

Develop and maintain collaborative relationships with internal and external stakeholders, including clinical teams, partner organisations, commissioners, and patient groups.

Facilitate effective communication across teams, ensuring timely and accurate distribution of information.

Person specification

Skills and Knowledge

Essential

• Strong leadership, organisational, and communication skills.
• Competent in rota planning, prioritisation and delegation.
• Understanding of NHS governance, safeguarding and data protection standards.
• Proactive problem-solving and escalation handling
• Understanding of NHS governance, safeguarding, data protection, and infection prevention and control requirements.

Desirable

• Familiarity with lymphoedema pathways and clinical terminology
• Knowledge of service user involvement or patient-centred care in chronic conditions

Personal Attributes

Essential

• Confident, approachable leader with emotional intelligence.
• Flexible, resilient, and able to manage change effectively.
• Integrity, professionalism, and a collaborative style.
• Strong attention to detail and commitment to quality.

Desirable

• Ability to contribute to research, audit, or continuous professional development.
• Experience of cross-organisational partnership working.

Experience

Essential

• Proven management experience in a health or social care service environment
• Experience in workforce planning, performance management, and compliance oversight
• Demonstrable experience of implementing service improvements
• Experience of leading services through CQC inspection and compliance processes.

Desirable

• Experience in lymphoedema, community or specialist services
• Background in audit, quality assurance or service redesign
• Experience in people management, including ensuring appropriate professional/clinical supervision processes are embedded and monitored

Qualifications

Essential

• Educated to at least A-level or equivalent
• Recognised management/leadership qualification (e.g. ILM Level 5+) or willingness to work towards one

Desirable

• Healthcare-related qualification
• Training in quality improvement, audit or project management

Employer details

Employer name
Morecambe Bay Primary Care Collaborative

Address
Heysham Primary Care Centre
Middleton Way
Heysham
Morecambe
Lancashire
LA3 2LE

Employer's website