Service Helpdesk Coordinator

Russell Taylor Group; Bury St Edmunds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing organisation in Bury St Edmunds is seeking a Service Helpdesk Co-ordinator to manage client service and maintenance requirements. This full-time office-based role involves workload scheduling and planning for preventive maintenance. Ideal candidates will have experience in facilities management, strong IT skills, and the ability to work in a busy environment. The position offers a salary of up to £30,000 plus a 10% bonus, healthcare, and pension benefits.

Benefits

Healthcare Plan

Private Pension

23 Days holiday rising to 28 with service + Bank Holidays

Qualifications

• Experience working in facilities management or similar industries is preferred.
• Familiarity with scheduling and managing workloads is a plus.
• Strong IT skills are necessary for reporting and management.

Responsibilities

• Account manage client service and maintenance needs.
• Schedule workloads and plan preventative maintenance works.
• Handle reactive callouts as part of the helpdesk.

Skills

Busy helpdesk experience

Scheduling of engineers workloads

Full driving licence

IT skills and reporting on CAFM systems

Job description

Overview

Vacancy Title: Service Helpdesk Co-ordinator. Contract Type: Permanent. Location: Bury. Industry: Call & Contact Centre, Mechanical & Electrical Engineering. Salary: Up to £30,000 + 10% Bonus + Healthcare + Pension. Start Date: 2026-02-23. REF: Service Co-ordinator. Contact Name: Simon Barlow. Contact Email: [e-mail]. Vacancy Published: 2 days ago.

Helpdesk Service Coordinator - Facilities - Upto £30,000 + 10% Bonus + Healthcare + Pension

We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk. These are expansion roles due to increased national contracts won during 2025. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required.

Package

• Salary upto £30,000
• 10% Bonus
• Healthcare Plan
• Private Pension
• 23 Days holiday rising to 28 with service + Bank Holidays

Requirements

• Used to working on a busy helpdesk – Desirable
• Scheduling of Engineers workloads – Desirable
• Full Driving Licence – Desirable
• IT Skills and Reporting on CAFM systems – Desirable

These roles would suit people who have worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled. We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Help Desk Engineer, Helpdesk Coordinator.

Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful.

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