Service Engineer - Scientific Equipment

ZipRecruiter; Birmingham; Remote; GBP 42,000 - 48,000; Full time

Job summary

A leading scientific equipment company is seeking a Service Engineer to work from home while covering UK regions with some travel to Ireland. The ideal candidate will have at least 2 years of service engineering experience with complex equipment and strong communication skills. The role offers a competitive salary of £42K - £48K, along with attractive benefits including healthcare and a hybrid company car.

Benefits

£42K - £48K Basic Salary

£10K Overtime Realistic

Bonus equivalent to 1 month's salary

Hybrid Company Car

Pension (6% employer / 3% employee)

BUPA Healthcare

Income Protection Insurance

Sick Pay

25 Days Holiday + Public Holidays

Qualifications

• Minimum 2+ years of service engineering experience, preferably field-based.
• Experience with complex analytical instruments and other technical equipment.
• UK driving license and right to work in the UK are essential.

Responsibilities

• Cover the UK with occasional travel to Ireland.
• Conduct service and calibration work on complex equipment.
• Install and commission equipment, providing training as needed.

Skills

Service engineering experience

Complex equipment handling

Strong communication

Customer service

Problem resolution

Education

HNC, HND, Degree or Apprenticeships

Job description

Overview

Service Engineer – Scientific Equipment

Location: Northwest, Yorkshire, Midlands, Southeast (but north of London) or Southwest (but no further south than Bristol). Hours: Monday to Friday. This role is home-office based with UK coverage and occasional travel to Ireland.

About the Role

• As a Service Engineer, you will work from a home office and cover the UK with occasional travel to Ireland when needed.
• Attend 2-5 customer visits per week due to the complex nature of the equipment.
• Installations, commissioning and basic operator training for groups of 2-3; some advanced equipment installations can take 2-3 days.
• Visit major industry clients (approximately 15%) and academia (approximately 85%); as you develop skills, the mix may include some hospital clients.
• Decommission equipment for site relocations.
• Conduct routine service and calibration work, alongside reactive maintenance, including diagnosis, fault finding and problem resolution.
• Work on equipment including both hardware and software ranging from £100K to £2m in value.
• Complete service visit reports and operate to a 2+ week service schedule.
• Initial training will include shadowing and supporting experienced engineers in the field.

What You’ll Do Next

Click the apply button to send your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days. Thank you for reading about this opportunity. We look forward to hearing from you, Team Mase.

About You

• Minimum 2+ years of service engineering experience (field-based preferred); broad mechanical and electrical exposure. Site-based Technicians with relatable instrument experience will be considered.
• Experience working on complex equipment, including but not limited to analytical instruments, optical microscopes, vision inspection, laser deposition, photonics, sample preparation, electron microscopes, vacuum pumps, SEM, TEM, high voltage systems (up to 300KV), stepper motors, optics, spectrometers, UHV systems, motion control technology, X-ray systems, XRF, XRD, CT systems, Micro CT systems, MRI scanners, particle accelerators, particle analysis machines or similar.
• Open to former RAF / Military engineers wishing to transition to the private sector if adaptable and driven to develop skills and self-learn.
• Strong communicator with a priority on great customer service is essential.
• Related engineering education (HNC, HND, Degree, or Apprenticeships) is essential; logical and methodical fault finding skills and flexibility to travel within the UK (about 40% of time away from home – ~2 nights per week).
• UK driving license is essential; right to work in the UK. Sponsorship is not offered.

Benefits

• £42K - £48K Basic Salary
• £10K Overtime Realistic (paid at 1.5x or 2x for hours over 37.5 per week)
• Bonus equivalent to 1 month's salary per year
• Hybrid Company Car
• Pension (6% employer / 3% employee – rising with service)
• BUPA Healthcare
• Income Protection Insurance
• 4 x Death In Service
• Sick Pay
• 25 Days Holiday + Public Holidays (rising with service)

Location Keywords: Service Engineer, Field Engineer, Senior Engineer, Technical Support Engineer, Installation Engineer, Support Specialist, Technical Specialist, Engineering, Mechanical Engineering, Electrical Engineering, Electronic Engineering, Mechatronic, Physics, Chemistry, Metrology, Material Science, Robotics, Motion Control, Laser Technology, X-Ray Equipment, Electron Microscopy, SEM, TEM, Analytical Instruments, Particle Analysis, Magnetics, Electrical Discharge, Photonics, Spectroscopy, Spectrometry, MRI Scanners, Optical Microscopes, Vacuum Pumps, Stepper Motors, UHV, Imaging