Service Engineer

Tetrapak; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global food processing company is seeking a Service Engineer to deliver high-quality service to customers. You will troubleshoot technical issues, support maintenance contracts, and ensure equipment runs smoothly. Ideal candidates should have up to 3 years of experience in service roles, strong mechanical knowledge, and a proactive customer-first mindset. This position requires travel to customer sites, and a commitment to safety and quality standards is essential.

Qualifications

• Up to 3 years of experience in maintenance, service, or installation roles.
• Strong level of English (written and verbal).
• Ability to travel as required, including at short notice.

Responsibilities

• Travel to customer sites.
• Perform preventive and corrective maintenance.
• Analyze technical issues and escalate when needed.

Skills

Mechanical knowledge

Electrical knowledge

Automation knowledge

Computer literacy

Customer-first mindset

Education

Education in industrial systems, automation, or process engineering

Job description

Job Overview

As a Service Engineer, you'll lead the charge in delivering high-quality service to our customers. From troubleshooting technical issues to supporting our maintenance contract performance, you'll play a key role in ensuring our equipment and our customer relationships run smoothly. As part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers' facilities, helping keep food production running for hundreds of millions of people in more than 160 countries.

Responsibilities

• Travel to customer sites
• Perform preventive and corrective maintenance, troubleshooting, and installations
• Analyze technical issues and escalate when needed using standard operating processes
• Train customer operators (if required)
• Support production plant efficiency
• Monitor service contracts and contribute to business development and growth
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment and follow all safety protocols in accordance with OHS and Tetra Pak safety regulations

Qualifications

• Up to 3 years of experience in maintenance, service, or installation roles
• Education in industrial systems, automation, or process engineering
• Good computer literacy
• Strong mechanical and/or electrical and/or automation knowledge
• Ability to travel as required, including at short notice
• Strong level of English (written and verbal)
• A proactive, customer-first mindset

Why Join Us

At Tetra Pak we commit to making food safe and available everywhere, protecting food, people, and the planet. By doing so we touch millions of people's lives every day. Join us to reach your potential and make an impact to be proud of— for food, people, and the planet.