Service Enablement Analyst

Peregrine; Derry/Londonderry; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading resourcing firm is seeking a Service Enablement Analyst to ensure new services meet business and customer expectations. This hybrid role involves responsibilities in service transitions, Business Acceptance Testing, and providing Hypercare support. Ideal candidates will have advanced reporting skills, experience in project delivery methodologies, and an analytical mindset to resolve complex issues effectively.

Qualifications

• Experience in service transition or operational change within regulated industries.
• Hands-on experience in Business Acceptance Testing and stakeholder processes.
• Confidence in working with third-party service providers.

Responsibilities

• Participate in end-to-end service transition lifecycle.
• Plan and execute Business Acceptance Testing to validate services.
• Monitor live deployments during Hypercare phase.

Skills

Advanced Excel

PowerPoint

ITIL practices

Agile methodologies

Project delivery methodologies

Business Acceptance Testing

Effective Communication

Analytical Mindset

Tools

Remedy

ServiceNow

Job description

Overview

Join us as our Service Enablement Analyst at Peregrine Resourcing.

Location: London or Manchester – Hybrid Working

The role

You will play a key role within the Service Enablement function, ensuring that all new services, changes entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations through Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement.

Responsibilities

• Transition and Business Acceptance Testing
  • Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations.
  • Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs.
  • Collaborate with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions.
  • Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live.
  • Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT.
  • Support readiness reviews and ensure all entry and exit criteria are met.
• Hypercare Support
  • Monitor live deployments and migrations during the Hypercare phase, using real-time data to identify issues and track resolution.
  • Investigate incidents and coordinate resolution across service providers, DCC teams, and industry stakeholders.
  • Lead root cause analysis and ensure learning is captured for continuous improvement.
  • Escalate significant risks or service-impacting issues and halt migrations where necessary to protect live operations.
  • Ensure knowledge capture, training and documentation are completed prior to service go-live.
• Collaboration and Communication
  • Work closely with Service Delivery, Change, Test, Service Management, and Customer Relationship teams.
  • Maintain effective communication with stakeholders at all levels, providing updates on status, risks, and progress.
  • Influence service design to reflect operational and customer needs early in the lifecycle.

Requirements

• Advanced Excel and PowerPoint for reporting, analysis, and presentations.
• Knowledge of ITIL practices and project delivery methodologies (e.g., Agile, Prince2).
• Familiarity with tools such as Remedy or ServiceNow.
• Experience in service transition, operational change, or early-life support within complex, regulated industries (Energy or Telecoms preferred).
• Hands-on experience in Business Acceptance Testing and stakeholder sign-off processes.
• Confidence working in matrixed organisations with third-party service providers.
• Delivery-Focused: Ability to prioritise and manage competing deadlines, ensuring high-quality service delivery under pressure.
• Effective Communicator: Able to translate technical detail into business understanding and influence across levels.
• Team-Oriented: Works collaboratively and shares knowledge to drive collective success.
• Analytical Mindset: Uses data and insight to identify trends and resolve complex issues.
• Customer Champion: Ensures that new services and changes deliver real value to end users.

About us

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.

Our culture

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society — whether it’s finding the digital talent of the future or being a driver for social mobility.

Our commitment to diversity

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse.